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Remote CX Associate - Customer-Obsessed Problem Solver
Job summary
A dynamic customer service firm is seeking a CX Associate to deliver exceptional service and build trust with customers. The ideal candidate has at least 2 years of experience in customer service, is tech-savvy, and possesses strong communication skills. This role involves resolving customer inquiries, identifying improvement opportunities, and collaborating with teams to enhance customer interactions. Enjoy the flexibility of remote work while making a positive impact in a customer-centric environment.
Qualifications
- 2+ years of customer service experience in beauty, CPG, or e-commerce preferred.
- Calm under pressure and customer-centric communicator.
- Strong written and verbal communication skills.
Responsibilities
- Serve as the first point of contact for customer requests.
- Identify recurring issues and escalate trends to the CX team.
- Collaborate with cross-functional partners to enhance the customer journey.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.