Stateroom Attendant

Crew Life at Sea; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A luxury cruise line is seeking a Stateroom Attendant to provide exceptional housekeeping services onboard. The ideal candidate will have over 12 years of experience in hospitality, with strong attention to detail and excellent customer service skills. Fluency in Spanish or other European languages is highly preferred. The role involves cleaning, servicing staterooms, and ensuring guest satisfaction throughout their voyage.

Qualifications

• 12 years of housekeeping experience in a hospitality setting.
• Cruise ship experience is advantageous.
• Experience with luxury service standards is a plus.

Responsibilities

• Clean and service assigned staterooms daily.
• Replenish amenities and supplies.
• Make beds and change linens as required.
• Report maintenance issues to the appropriate department.
• Follow all safety and hygiene procedures.

Skills

Attention to detail

Customer service

Interpersonal skills

Ability to work in a fast-paced environment

Physical stamina

Discretion and respect for privacy

Fluency in Spanish or European languages

Education

High school diploma or equivalent

Housekeeping or hospitality training

Job description

Position Title: Stateroom Attendant
Department: Housekeeping
Reports To: Assistant Housekeeping Manager or Housekeeping Supervisor
Location: Onboard Cruise Ship

Position Summary:
The Stateroom Attendant is responsible for providing exceptional and personalized housekeeping services to guests by maintaining the cleanliness, order, and presentation of assigned staterooms and public areas. This role plays a key part in delivering the highest standard of comfort and hospitality, ensuring a positive guest experience throughout their voyage.

Key Responsibilities:

Clean and service assigned staterooms daily, including bathrooms, balconies, and living areas.

Replenish amenities and supplies such as towels, toiletries, and minibar items.

Make beds and change linens as required.

Ensure rooms meet company cleanliness and presentation standards before guest arrival and during their stay.

Respond promptly and professionally to guest requests, preferences, and feedback.

Report maintenance issues or damage in staterooms to the appropriate department.

Assist with embarkation and disembarkation processes as assigned.

Maintain cleaning equipment and supplies in good working condition.

Follow all safety, sanitation, and hygiene procedures in accordance with onboard policies.

Requirements:

Experience:

Minimum 12 years of housekeeping experience in a hotel, resort, or hospitality setting.

Cruise ship experience is advantageous but not required.

Previous experience with luxury service standards is a plus.

Skills:

Strong attention to detail and cleanliness.

Excellent customer service and interpersonal skills.

Ability to work efficiently in a fast-paced, multicultural environment.

Physical stamina and ability to lift, bend, and stand for extended periods.

Discretion and respect for guest privacy.

Fluency in Spanish or other European languages (e.g., Italian, French, German, Portuguese) is highly preferred.

Education/Certifications:

High school diploma or equivalent required.

Housekeeping or hospitality training is preferred.

STCW and ENG1 (or cruise line-specific equivalents) required before embarkation.

Passionate about hospitality and dream of traveling the world? Set sail with us as a Stateroom Attendant apply today!