Remote CX Associate - Customer-Obsessed Problem Solver

Activate Talent; South Africa; Remote; ZAR 520 000 - 781 000; Full time

Job summary

A dynamic customer service firm is seeking a CX Associate to deliver exceptional service and build trust with customers. The ideal candidate has at least 2 years of experience in customer service, is tech-savvy, and possesses strong communication skills. This role involves resolving customer inquiries, identifying improvement opportunities, and collaborating with teams to enhance customer interactions. Enjoy the flexibility of remote work while making a positive impact in a customer-centric environment.

Qualifications

• 2+ years of customer service experience in beauty, CPG, or e-commerce preferred.
• Calm under pressure and customer-centric communicator.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for customer requests.
• Identify recurring issues and escalate trends to the CX team.
• Collaborate with cross-functional partners to enhance the customer journey.

Skills

Customer service experience

Strong communication skills

Tech-savvy

Creative problem solving

Organized

Tools

Shopify

Richpanel

Loop

Job description

A dynamic customer service firm is seeking a CX Associate to deliver exceptional service and build trust with customers. The ideal candidate has at least 2 years of experience in customer service, is tech-savvy, and possesses strong communication skills. This role involves resolving customer inquiries, identifying improvement opportunities, and collaborating with teams to enhance customer interactions. Enjoy the flexibility of remote work while making a positive impact in a customer-centric environment.