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Sales and Support VA
Job summary
A dynamic e-commerce support company is seeking a Sales and Support Virtual Assistant (VA) for a remote full-time position. The ideal candidate has a background in sales or customer service and exceptional communication skills. Responsibilities include providing real-time support to customers through live chat, email, and phone, as well as managing order inquiries. Performance-based raises, paid time off, and career development opportunities are offered.
Benefits
Qualifications
- Minimum of 1 year remote experience in sales or customer support.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a remote environment.
Responsibilities
- Provide real-time support to customers via various channels.
- Recommend products and identify upsell opportunities.
- Manage order inquiries and update CRM tools.
Skills
Tools
We're Hiring: Sales and Support Virtual Assistant (VA) — Remote | Full-Time | E-commerce Support
At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.
- Provide real-time support to customers via live chat, email, SMS, and phone
- Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
- Manage order inquiries, including shipping, tracking, returns, and refunds
- Update CRM tools and track customer interactions accurately
- Represent each e-commerce brand in a way that reflects their tone and values
- Share customer feedback and insights to improve sales processes
- Collaborate with internal teams to meet performance and service goals
- Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
- Excellent written and verbal communication skills in English
- Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
- Ability to work independently in a remote, fast-paced environment
- Detail-oriented, proactive, and results-driven
- A personal PC or laptop with an i5 processor or higher
- A stable internet connection with a minimum of 15 Mbps upload and download speeds
- A quiet, professional workspace for calls
- Performance-based raises and commission opportunities
- Paid time off
- Monthly health stipend or HMO coverage to keep you feeling your best (location-dependent)
- Recognition bonuses for outstanding performance
- 100% remote setup with a supportive, collaborative team environment
- Career development opportunities
Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge.
Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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