Remote Intake Specialist (EST Hours) - Healthcare Calls

ISTA Personnel Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company is seeking a Call Centre Client Intake Specialist to work remotely during EST hours. The role involves handling inbound inquiries, making outbound calls, and qualifying leads. Strong customer service experience and excellent spoken English are required. Ideal candidates will be organized, self-motivated, and have relevant experience in client-facing environments. This is an excellent opportunity for someone who enjoys making meaningful connections with clients.

Qualifications

• Customer service experience, preferably in a call center or client-facing role.
• Strong spoken English skills with a pleasant phone demeanour.
• Prior experience in the US healthcare system is a plus.

Responsibilities

• Make outbound calls and respond to inbound inquiries.
• Qualify leads and assist with receptionist duties.
• Learn and manage intake processes independently.

Skills

Customer Service experience

Excellent spoken English

Patience

Active listening

Organizational skills

Tools

MS Outlook

General Office applications

Job description

A global BPO company is seeking a Call Centre Client Intake Specialist to work remotely during EST hours. The role involves handling inbound inquiries, making outbound calls, and qualifying leads. Strong customer service experience and excellent spoken English are required. Ideal candidates will be organized, self-motivated, and have relevant experience in client-facing environments. This is an excellent opportunity for someone who enjoys making meaningful connections with clients.