Senior 3rd-Line Systems Engineer (Remote Support)

Viadex; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A tech solutions provider is looking for a skilled 3rd Line Systems Engineer to join their team. The ideal candidate will have over 5 years of experience in IT support, specifically in 3rd line roles, working with VMware and Cisco environments. Candidates must be proactive, able to manage incidents effectively, and work according to customer SLAs. This position offers remote support opportunities and requires a strong technical background.

Benefits

Global and national travel opportunities

Life Assurance

Funding for accreditations

Free parking

Reward and recognition schemes

Qualifications

• Strong technical support skills necessary.
• 5+ years' experience in IT Service Desk support required.
• Experience supporting networking environments and firewalls essential.

Responsibilities

• Log and progress support tickets through MSP systems.
• Provide remote 3rd line technical IT support.
• Effectively manage customer incidents and meet SLAs.

Skills

Technical support

Troubleshooting

Customer relationship management

Incident management

VMware support

Cisco networking

Firewall support

Education

Matric or equivalent

Tools

VMware VCP

MCSE / MCITP

Microsoft Systems

Backup & Disaster Recovery technologies

Public Cloud (Azure, AWS)

Job description

A tech solutions provider is looking for a skilled 3rd Line Systems Engineer to join their team. The ideal candidate will have over 5 years of experience in IT support, specifically in 3rd line roles, working with VMware and Cisco environments. Candidates must be proactive, able to manage incidents effectively, and work according to customer SLAs. This position offers remote support opportunities and requires a strong technical background.