Postes à Johannesburg, Afrique du Sud

Leading a team, you will work as a servant leader, coach, and contributor within the fraud team. You will own the full cycle of consumer fraud risk management, from establishing systems and processes for prevention to leading analytical detection and diagnosis of fraud events to preparing and carrying out investigations in the field, managing criminal proceedings, and implementing mitigation measures as necessary.

This is an exciting role if you are ready for that step up to manage the country-wide direction for South Africa, policies, and processes, investigative prioritization, and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services.

You will be primarily engaged in fieldwork(90%), conducting investigations directly in various locations, and managing senior stakeholders within the business

What's exciting about this role?

Are you ready to be a trailblazer in fraud management? As a Fraud Manager, you’ll lead the charge in revolutionizing our fraud detection and prevention strategies. You will conduct field investigations, and provide top-notch training, and support to ensure our fraud detection is both thorough and effective.

Overseeing complex projects, you’ll manage risks, deliverables, and budgets while forging powerful partnerships with police, Legal, and Internal Audit teams to proactively identify and mitigate risks.

This role offers the opportunity to lead a dynamic team of field investigators and data analysts, spearheading efforts to prevent, uncover, and address fraudulent activities across M-KOPA’s operations in South Africa. You’ll pioneer new strategies, champion data-driven decision-making, and foster a culture of accountability and excellence.

Imagine collaborating with top clients and diverse departments to craft cutting-edge solutions, pushing the boundaries of technology to outsmart fraudsters. If you’re driven by making a tangible impact and excited by the challenge of staying one step ahead of emerging threats, this is your opportunity to lead with innovation and shape the future of fraud management.

In essence, this role offers you a thrilling opportunity to lead transformative efforts in fraud prevention and management, driving innovation, collaboration, and excellence across our organization.

To excel, your CV should highlight a blend of technical skills, field investigation experience, and team management.

We seek a Certified Fraud Examiner (CFE) with experience in leading fraud investigations and working with the police. Strong analytical skills and proficiency in Excel, PowerPoint, and other data tools are essential.

You should be adept at managing teams, data mining, and understanding criminal justice systems. Excellent communication skills and at least five years of experience are required. Proficiency in English is essential; additional languages are a plus.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.