Senior Ops Processing Admin - Payments

nedbank; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services provider in Johannesburg seeks an experienced professional to manage payment administrative services and support internal stakeholders. The role requires a Bachelor’s degree in Accounting and 5 years of experience in financial risk management. You will verify transactions, ensure compliance with SLAs, and maintain stakeholder relationships. Join us to contribute to our vision and values.

Qualifications

• 5 years experience working in financial, risk, and process management environments.
• Strong understanding of banking procedures and adherence to policies.

Responsibilities

• Verify all payment transactions before processing to minimise financial loss.
• Ensure compliance with Service Level Agreements (SLAs).
• Investigate and resolve outstanding queries/complaints timely.

Skills

Administrative procedures and systems

Banking knowledge

Data analysis

Business writing skills

Education

Bachelor of Commerce: Accounting

Matric / Grade 12 / National Senior Certificate

Tools

SAP

Ariba

Job description

Closing date: 6 August 2025

Job Family

Administration, Operations and Facilities

Operations

Manage Self: Technical

Job Purpose

To provide value added payment administrative services and support to Nedbank internal stakeholders within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank.

Job Responsibilities

• Minimise financial loss by verifying all payment transactions before processing the request.
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Minimise financial risk by ensuring accuracy of transactions captured on the banks systems.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Prevent financial loss by ensuring accurate calculations and capturing.
• Meet stakeholders’ expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
• Highlight risk by reporting exceptions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.

Preferred Qualification

• Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate
• SAP & Ariba

Minimum Experience Level

• 5 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Building Customer Loyalty
• Earning Trust
• Decision Making
• Initiating Action
• Stress Tolerance
• Work Standards
• Managing Work

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]