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Remote IT Support Engineer — Helpdesk Pro, 20 Days Leave
Résumé du poste
A leading Managed Service Provider is seeking an enthusiastic IT Support Engineer to join their team. This remote position requires strong problem-solving skills and a passion for customer support. Candidate should have at least 2 years of experience in an IT helpdesk environment, alongside proficiency in Microsoft products. The role offers a competitive salary, 20 days of annual leave, and a company-issued laptop.
Prestations
Qualifications
- Minimum of 2 years experience in an IT helpdesk environment.
- Strong customer support experience (phone/email).
- Ability to troubleshoot and diagnose IT issues.
Responsabilités
- Log incidents and requests via helpdesk ticketing system.
- Manage incoming support requests and ensure resolution.
- Proactively manage ticket queues to meet SLAs.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.