Remote IT Support Engineer — Helpdesk Pro, 20 Days Leave

The Legends Agency; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading Managed Service Provider is seeking an enthusiastic IT Support Engineer to join their team. This remote position requires strong problem-solving skills and a passion for customer support. Candidate should have at least 2 years of experience in an IT helpdesk environment, alongside proficiency in Microsoft products. The role offers a competitive salary, 20 days of annual leave, and a company-issued laptop.

Benefits

Competitive salary package

20 days of annual leave plus UK bank holidays

Company-issued laptop and peripherals

Qualifications

• Minimum of 2 years experience in an IT helpdesk environment.
• Strong customer support experience (phone/email).
• Ability to troubleshoot and diagnose IT issues.

Responsibilities

• Log incidents and requests via helpdesk ticketing system.
• Manage incoming support requests and ensure resolution.
• Proactively manage ticket queues to meet SLAs.

Skills

Customer support experience

Fluent English communication

Proficiency in Microsoft products

Troubleshooting hardware issues

Experience with Remote Monitoring tools

Knowledge of cloud services

Tools

Microsoft 365 Admin Centre

Windows Desktop OS

Google Workspace

Microsoft Entra

Job description

A leading Managed Service Provider is seeking an enthusiastic IT Support Engineer to join their team. This remote position requires strong problem-solving skills and a passion for customer support. Candidate should have at least 2 years of experience in an IT helpdesk environment, alongside proficiency in Microsoft products. The role offers a competitive salary, 20 days of annual leave, and a company-issued laptop.