Remote Technical Client Success Lead

The Legends Agency; South Africa; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic SaaS solutions provider seeks a Technical Client Relationship Manager to build and maintain strong client relationships while bridging the gap between clients and engineering teams. You will be responsible for understanding operational needs, designing workflow solutions, and overseeing implementation. Ideal candidates have 5+ years in SaaS, with expertise in project management tools like ClickUp and strong communication skills. This position offers a remote work model in South Africa.

Qualifications

• 5+ years experience in SaaS environments, either client-facing or in operations/project management.
• Proven experience with tools like ClickUp, Asana, and Jira.
• Strong understanding of workflow design, process mapping, and systems implementation.

Responsibilities

• Meet with clients to understand their operational workflows and business processes.
• Design and present customised workflow solutions using project management tools.
• Collaborate with engineers to develop and optimise system builds.

Skills

Client relationship management

Technical knowledge

Process mapping

SaaS experience

Workflow design

Excellent communication

Team collaboration

Analytical thinking

Tools

ClickUp

Asana

Monday.com

Jira

ServiceNow

Job description

A dynamic SaaS solutions provider seeks a Technical Client Relationship Manager to build and maintain strong client relationships while bridging the gap between clients and engineering teams. You will be responsible for understanding operational needs, designing workflow solutions, and overseeing implementation. Ideal candidates have 5+ years in SaaS, with expertise in project management tools like ClickUp and strong communication skills. This position offers a remote work model in South Africa.