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Postes à Durban, United States

Business Analyst - Remote

Hire Resolve

Afrique du Sud
À distance
ZAR 600 000 - 900 000
Il y a 30+ jours
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Business Analyst - Remote
Hire Resolve
À distance
ZAR 600 000 - 900 000
Plein temps
Il y a 30+ jours

Résumé du poste

A leading recruitment agency's client in South Africa is seeking a Business Analyst to join their team remotely. This role involves research, requirements gathering, and ensuring customer satisfaction. The ideal candidate has 5+ years in performance improvement environments and 2+ years as a Senior/Lead Business Analyst. Responsibilities include participating in project walkthroughs and maintaining client relationships.

Qualifications

  • 5+ years in performance improvement environments.
  • 2+ years as a Senior/Lead Business Analyst.
  • Experience with external clients/customers.

Responsabilités

  • Perform research and requirements gathering under supervision.
  • Participate in project walkthroughs and prepare use case descriptions.
  • Ensure timely delivery of solutions according to customer needs.

Connaissances

Performance improvement
Client relationship management
Technical documentation
Process improvement design
Problem-solving
Description du poste

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities
  • Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
  • Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
  • Prepare detailed use case descriptions for the development team to implement key functionality
  • Perform product testing to ensure product quality is maintained.
  • Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
  • Provide user training
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and
    objectives
  • Prepare SLA or other reports required on client account status
  • Provide first line support to clientsCollaborate with development team to create Statements of Work, where required
  • Assist with challenging client requests or issue escalations as needed
  • Find ways to increase quality of customer service
Requirements
  • 5+ years in performance improvement environments.
  • 2+ years as a Senior/Lead Business Analyst.
  • Experience with external clients/customers.
  • Track record of process improvement design using technology.
  • Ability to write technical documentation (use cases, product references).
  • Versatility and comfort in innovative, dynamic settings.
How to Apply

You may forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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