L3 Software Support Engineer — Hybrid

Kerridge Commercial Systems; Durban; Hybrid; ZAR 70 000 - 90 000; Full time

Job summary

A software solutions company in Durban is seeking a skilled L3 Software Support Engineer to join their global R&D group. The role involves triaging complex customer-reported issues and ensuring high-quality inputs into the development cycle. Candidates should have experience in understanding application stacks and must possess excellent communication skills. The company offers a flexible hybrid working model that fosters collaboration and well-being.

Qualifications

• Deep understanding of our application stack.
• Experience with L3 support or technical escalation teams.
• Capable of translating technical findings into clear actions.

Responsibilities

• Triage complex customer issues with a structured, investigative approach.
• Analyse logs and configurations to determine root causes.
• Provide clear, technical explanations and documentation.

Skills

Attention to detail

Root cause analysis

Strong communication skills

Structured thinking

Tools

DeJavu

ERPOne

KCML

Job description

A software solutions company in Durban is seeking a skilled L3 Software Support Engineer to join their global R&D group. The role involves triaging complex customer-reported issues and ensuring high-quality inputs into the development cycle. Candidates should have experience in understanding application stacks and must possess excellent communication skills. The company offers a flexible hybrid working model that fosters collaboration and well-being.