Telesales Consultant

Discovery Limited; Monkeyland KZN; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and wellness company in South Africa is seeking individuals for a role in their Call Center, focusing on delivering exceptional client service. Candidates must have at least one year of outbound telesales experience. You will assist with identifying health needs and present tailored sales solutions. Being target-driven, self-motivated, and adaptable to change are essential. Matric and necessary qualifications are required, while prior health product knowledge is advantageous.

Qualifications

• At least 1 year sales experience, preferably in an outbound telesales environment.
• Minimum 1 year health product knowledge is advantageous.
• Discovery Health Knowledge is a plus.

Responsibilities

• Provide the best direct to client service.
• Identify medical aid/ health needs of clients.
• Achieve quality target and adhere to service level agreements.

Skills

Target Driven

Team Player

Goal orientated

Self motivated

Ability to perform under pressure

Adapt to change

Self managed

Ability to learn quickly and apply knowledge

Fluent in English/Afrikaans

Education

Matric

NQF5 and RE5 qualification

Tools

PC literacy

Email

Word

Excel

Job description

Overview

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Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 19 Jan 2026

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines. there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business .

Key purpose

The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Communication to members telephonically via fax and email
• Attending to general administration
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Self managed
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous Requirements:

• Minimum 1 year health product knowledge
• Discovery Health Knowledge
• Tertiary qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.