Real-Time Planning Lead — Optimize Advisor Staffing

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading recruitment agency in Durban is seeking a Real Time Planning Manager to oversee the management of real-time delivery and support operational teams. The ideal candidate will have at least three years of team management experience within a fast-paced environment, demonstrating excellent analytical, communication, and organisational skills. You will work closely with client resources and operational teams to meet KPIs and optimize performance. Knowledge of NICE WFM is preferred. Competitive salary and benefits offered.

Qualifications

• Minimum 3 years of experience in managing a team.
• Experience in a Real Time delivery environment.

Responsibilities

• Monitor performance and real-time KPIs of advisors.
• Communicate effectively with planning teams.
• Provide feedback and analysis on team performance.
• Manage client relationships and ensure resource match.
• Develop real-time strategies to meet client requirements.

Skills

Performance monitoring

Client relationship management

Analytical skills

Advanced Excel skills

Communication skills

Organisational skills

Tools

NICE WFM (IEX)

Job description

A leading recruitment agency in Durban is seeking a Real Time Planning Manager to oversee the management of real-time delivery and support operational teams. The ideal candidate will have at least three years of team management experience within a fast-paced environment, demonstrating excellent analytical, communication, and organisational skills. You will work closely with client resources and operational teams to meet KPIs and optimize performance. Knowledge of NICE WFM is preferred. Competitive salary and benefits offered.