National Customer Service Lead: Transformation & Excellence

Edge Executive Search Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Manager in Durban to establish and lead a national Customer Service function. This role involves transforming and standardizing service practices, enhancing customer satisfaction, and managing a high-performing team. Ideal candidates will have proven leadership experience in customer service or logistics and strong change management skills. The position offers the opportunity to embed service excellence in a competitive market.

Qualifications

• Proven leadership experience in customer service or operations within logistics or shipping.
• Demonstrated success in team building and operating model transformations.
• Confident decision-maker able to set standards and hold teams accountable.

Responsibilities

• Establish and embed a centralized national Customer Service model.
• Lead customer service transformation, standardization, and change management.
• Own national service performance and continuous improvement initiatives.
• Lead, coach, and develop a high-performing customer service team.

Skills

Leadership experience in customer service

Change management

Stakeholder engagement capability

Operational credibility

Customer-focused

Job description

A leading recruitment agency seeks a Customer Service Manager in Durban to establish and lead a national Customer Service function. This role involves transforming and standardizing service practices, enhancing customer satisfaction, and managing a high-performing team. Ideal candidates will have proven leadership experience in customer service or logistics and strong change management skills. The position offers the opportunity to embed service excellence in a competitive market.