Client Solutions Manager, Services Industry - Global Business Solutions - South Africa

TikTok; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading social media platform in Johannesburg is seeking a Client Solutions Manager to build client relationships and drive marketing strategies using innovative advertising products. Candidates need at least 5 years of client-facing experience in digital marketing and a strategic mindset to help clients achieve their goals. The role involves collaboration across teams to execute successful campaigns based on data insights.

Qualifications

• 5+ years in client-facing roles, preferably in digital marketing or consultancy.
• A strong communicator focused on client satisfaction.
• Proficient in leveraging data for decision-making.

Responsibilities

• Advocate for TikTok’s advertising products.
• Build and maintain relationships with key clients.
• Oversee and ensure successful campaign execution.
• Use data to track and optimize campaign performance.
• Drive client retention and discover new growth opportunities.

Skills

Client relationship building

Digital marketing strategy

Data analytics

Problem-solving

Job description

Team : Join TikTok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping services clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for TikTok’s innovative advertising products and strategies. You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok’s creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth. Responsibilities : - Champion TikTok’s Product Solutions : Act as a strategic advisor, guiding service industry clients to leverage TikTok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals. - Drive Product Adoption & Growth : Advocate for the adoption of TikTok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact. - Foster Client Relationships : Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok’s product offerings. - Oversee Campaign Execution : Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives. - Provide Product-Driven Insights : Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies. - Collaborate & Innovate : Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development. - Support Partnership (BPM) Teams : Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok’s product solutions that align with client needs and objectives. - Optimize and Troubleshoot : Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance. - Drive Business Growth : Focus on client retention, upsell opportunities, and renewals by identifying how TikTok’s products can deliver long-term value and foster deeper client engagement. - Conduct Business Reviews : Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.

Minimum Qualifications : - Experience : At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy, preferably with Service Industry clients or agencies. - Analytical Mindset : Demonstrated ability to use data to drive decisions and optimize campaign performance. - Client-Centric : A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth. - Strategic Thinking : Strong problem-solving skills with a keen ability to align marketing strategies with client goals. - Industry Expertise : Deep understanding of the digital marketing ecosystem and trends in the services sector. Preferred Qualifications : - Experience working with social media advertising platforms (TikTok or similar). - Familiarity with attribution modeling and performance measurement techniques. - Background in agency work or experience collaborating with agencies. - Flexibility to travel for client meetings, events, or other business needs