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Remote Helpdesk Technician II – Escalation Specialist
Zusammenfassung
A Managed Service Provider seeks a Helpdesk Technician II in Durban to provide high-quality technical support. Responsibilities include resolving escalated tickets, troubleshooting systems, and collaborating to enhance client satisfaction. Required skills include strong knowledge of Windows, MacOS, and cloud services. This remote role offers competitive compensation ranging from R300,000 to R350,000 per year alongside benefits including educational reimbursement and paid time off.
Leistungen
Qualifikationen
- Proactive approach to resolving technical issues.
- Strong expertise in desktop support for complex problems.
- Ability to assist with new desktop and laptop implementations.
Aufgaben
- Address escalated tickets from Helpdesk Technician I.
- Perform detailed troubleshooting for desktop and laptop systems.
- Ensure accurate documentation for support interactions.
Kenntnisse
Ausbildung
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.