Remote Helpdesk Technician II – Escalations & Windows/Mac

FusionTek; Remote; ZAR 300 000 - 350 000; Full time

Job summary

A managed service provider is seeking a Helpdesk Technician II to provide high-quality technical assistance. This fully remote role requires expertise in desktop support, Windows, and MacOS, along with strong communication skills. Responsibilities include troubleshooting, managing escalated tickets, and supporting clients. Competitive salary between R300,000 and R350,000 annually, with quarterly bonuses and educational reimbursement offered.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off and leave policies

Educational reimbursement

Fun team culture events

Qualifications

• A+ and/or Network+ Certifications are required, MD-102 preferred.
• Strong knowledge of Windows 10/11 and MacOS.
• Exceptional written and oral communication skills are required.

Responsibilities

• Addressing and resolving escalated tickets from Helpdesk Technician I.
• Performing detailed troubleshooting for desktop and laptop systems.
• Assisting with implementation of new desktops and laptops.

Skills

Strong knowledge of Windows 10/11

Strong knowledge of MacOS

Knowledge of Microsoft 365 Office Suite

Exceptional written and oral communication skills

Ability to manage time effectively

Education

A+ and/or Network+ Certifications

MD-102 preferred

Tools

Windows Server 2016

Windows Server 2019

Windows Server 2022

Sonic firewalls

Datto BCDR

Office 365

Azure

AWS

Autotask PSA

Job description

A managed service provider is seeking a Helpdesk Technician II to provide high-quality technical assistance. This fully remote role requires expertise in desktop support, Windows, and MacOS, along with strong communication skills. Responsibilities include troubleshooting, managing escalated tickets, and supporting clients. Competitive salary between R300,000 and R350,000 annually, with quarterly bonuses and educational reimbursement offered.