Field Broadband Technician – Installations & Support

Time Personnel; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technical support company in Paarl is seeking an experienced team member to manage helpdesk operations and provide on-site technical support for broadband services. Candidates must have a Matric certificate and valid driver's license, with at least two years of experience in technical support. The role involves traveling to customer locations, troubleshooting issues, and maintaining excellent customer service. A strong understanding of networking and the ability to work independently is essential.

Qualifications

• Valid driver's license is essential.
• Minimum of two years experience in technical support or a similar role.
• Basic understanding of networking concepts.

Responsibilities

• Manage the helpdesk during office hours, providing technical support.
• Travel to customer locations for service calls using company vehicle.
• Conduct site surveys to evaluate serviceability.
• Install, maintain, and troubleshoot broadband services.

Skills

Technical support

Communication skills

Customer service

Troubleshooting skills

Organizational skills

Teamwork

Education

Matric certificate or relevant qualification

Job description

A technical support company in Paarl is seeking an experienced team member to manage helpdesk operations and provide on-site technical support for broadband services. Candidates must have a Matric certificate and valid driver's license, with at least two years of experience in technical support. The role involves traveling to customer locations, troubleshooting issues, and maintaining excellent customer service. A strong understanding of networking and the ability to work independently is essential.