IT ISP Network Technician â Paarl

Time Personnel; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technical support company in Paarl is seeking an experienced team member to manage helpdesk operations and provide on-site technical support for broadband services. Candidates must have a Matric certificate and valid driver's license, with at least two years of experience in technical support. The role involves traveling to customer locations, troubleshooting issues, and maintaining excellent customer service. A strong understanding of networking and the ability to work independently is essential.

Qualifications

• Valid driver's license is essential.
• Minimum of two years experience in technical support or a similar role.
• Basic understanding of networking concepts.

Responsibilities

• Manage the helpdesk during office hours, providing technical support.
• Travel to customer locations for service calls using company vehicle.
• Conduct site surveys to evaluate serviceability.
• Install, maintain, and troubleshoot broadband services.

Skills

Technical support

Communication skills

Customer service

Troubleshooting skills

Organizational skills

Teamwork

Education

Matric certificate or relevant qualification

Job description

REQUIREMENTS

• Matric certificate, or relevant qualification
• Valid drivers license ESSENTIAL!
• Min two years experience in technical support, installations, or a similar field
• Basic understanding of networking concepts and broadband technologies
• Ability to troubleshoot technical issues independently and accurately
• Comfortable working at heights, on ladders, and in confined spaces
• Strong communication skills, both verbal and written
• Good customer service skills with a professional attitude
• Ability to work in a team and assist colleagues when required
• Strong organisational skills with the ability to update documentation accurately
• Physically fit and able to handle equipment and tools
• Reliable, responsible, and able to work under minimal supervision

DUTIES

• Manage the helpdesk during office hours by interacting with customers in a professional manner and providing technical support and advice
• Update newly installed customers on the system
• Update UNMS by adopting devices daily
• Perform stock control over all inventory at the office premises
• Interact with customers in a professional manner and provide technical support and advice
• Update Google Calendar / OneNote with work completed on installations and repairs
• Stay up to date with the latest broadband technologies and techniques
• Travel to residential homes and businesses for service calls with the company vehicle in a safe and responsible manner, adhering to all road laws and speed limits
• Maintain tools and equipment to ensure optimal operating conditions
• Provide written and verbal instructions to customers on operating their routers
• Test functionality and performance following system installations
• Inform customers of limitations associated with their selected packages
• Keep track of inventory while in the field
• Remove equipment after a client cancels or changes service
• Perform ad hoc tasks as required by management
• Install, maintain, and troubleshoot broadband services for customers
• Conduct site surveys for potential customers to evaluate serviceability
• Climb ladders or work in tight spaces to install or repair equipment
• Test and repair faulty equipment and resolve infrastructure issues
• Adhere to all required health and safety regulations and conduct a weekly tool talk
• Identify unsafe situations and take appropriate corrective actionWork effectively in a team and assist teammates where necessary

Salary : R negotiable dependent on experience

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