Demand à Afrique du Sud

Main Duties and Responsibilities

STANDARD CREDIT CONTROLLER DUTIES & RESPONSIBILITIES

• Conduct monthly partner meetings via Teams or in person to review outstanding debtor balances.
• Maintain client accounts by updating missing information such as VAT numbers, company registration, ID, trust numbers, addresses, contact details, and account grouping.
• Update client and invoice statuses in Maconomy on all open items and report regularly to the National Credit Control Manager.
• Collect debtor balances according to standard payment terms of "payment upon presentation" through email, letter, and phone calls, aiming to meet set targets.
• Liaise with engagement managers and partners about unpaid invoices and gather insights into payment delays.
• Follow up on queries until resolved.
• Prepare weekly ageing reports highlighting problematic accounts for partners’ attention or as requested.
• Maintain detailed records of collection attempts in Maconomy and ageing reports.
• Ensure all journal entries and client card updates are supported by relevant documentation and instructions.
• Issue and complete demand notices, handover documents, vendor forms, business rescue and liquidation forms, client refund requests, and other company documents as requested.
• Provide monthly overdue debtor balances, identifying aged or problematic debt for partner review.
• Identify overprovisions and instruct the admin team to adjust balances accordingly.
• Update procedures and policies as instructed by the National Credit Control Manager and adapt practices accordingly.