Customer Service jobs in South Africa

Responsibilities

• Being an ambassador for our brand and offering an exceptional customer experience.
• Exceed customer expectations by identifying and providing the best possible solutions.
• Actively monitor sales performance against targets.
• Selling a diverse product range and staying updated with the latest décor and fashion trends.
• Identify opportunities for new sales.
• Assist with stock replenishment to ensure the store is always ready for customers.

Qualifications & Experience

• Grade 12 (Matric)

Skills

• Passionate about people.
• Target-driven and results-oriented.
• Good verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and take initiative.
• High attention to detail.
• Builds customer loyalty.
• Excellent customer service skills.
• Navigate customer challenges effectively.
• Negotiation and selling skills.

Behaviors

• Adhering to standards to ensure quality and compliance.
• Seeking continuous improvement in processes.
• Effective decision-making in complex situations.
• Driving and persevering.
• Consistently meeting customer expectations with exceptional service.
• Planning and organizing tasks efficiently.
• Building relationships and networking.

Note: Preference will be given, but not limited to, candidates from designated groups as per the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands, committed to inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and are a launchpad for your growth. Join us to explore opportunities across our brands and make an industry-wide impact.

About The Team

At Sportscene, you'll be part of a brand shaping streetwear culture in South Africa, working with leading local and global brands at the forefront of trends, innovation, and youth fashion. This is more than a job—it's a chance to make your mark in a vibrant culture!