Call Center Team Leader – Coaching & KPIs

Concentrix - CA; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service company is seeking a Team Leader in Cape Town to oversee a group of call center associates. In this role, you will ensure the team meets performance metrics and provide coaching and motivation. Strong communication skills, flexibility, and the ability to lead a team are essential. The ideal candidate should have experience in international collections and prior team leadership. This full-time position promotes a supportive work environment with opportunities for development.

Qualifications

• Minimum 6 months international collections experience advantageous.
• Team Leader experience preferred.
• Ability to mentor, coach and provide direction to a team.

Responsibilities

• Supervise a group of call center associates.
• Coach direct reports on performance metrics weekly.
• Ensure customer service meets KPIs and financial expectations.

Skills

Coaching skills

Performance management

Strong communication skills

Multitasking

Job description

A leading customer service company is seeking a Team Leader in Cape Town to oversee a group of call center associates. In this role, you will ensure the team meets performance metrics and provide coaching and motivation. Strong communication skills, flexibility, and the ability to lead a team are essential. The ideal candidate should have experience in international collections and prior team leadership. This full-time position promotes a supportive work environment with opportunities for development.