Customer Service jobs in South Africa

The Replenishment Analyst will be responsible for strategizing on replenishment through current and historical trend analysis in order to maximize sales, reduce waste, optimize inventory turns and improve gross margins. The successful candidate will establish and maintain key internal and external stakeholder relations to enable the replenishment function to embed a customer centric culture.

Accountable For

• Meet or exceed KPIs through proactive planning and timeous execution.
• Data tracking, monitoring and analysis.
• Analyzing inventory to increase or decrease forecast-based inventory levels.
• Support advertising efforts by assuring 100% stock availability on shelf.
• Leverage supply chain strategy to optimize sales and inventory effectiveness on a SKU level.
• Strategy adjustments to align with divisional and regional teams.
• Support store operations with all replenishment related queries and issues.
• Internal and external stakeholder management, including presenting and reporting on strategy.
• Develop and maintain Weekly KPI and Ad-hoc reports.
• Demonstrate collaborative approach to solve issues and strategically design joint action plans.
• Fostering a culture of collaboration, continuous improvement and customer service.
  
  

Requirements For Position

TERTIARY EDUCATION:

Degree in Business Sciences/ Logistics, Supply Chain or Relevant Experience in Replenishment/ Supply Chain (3+ Years)

Knowledge/Skills

• Self-starter that takes initiative with a willingness to learn and adapt in an ever-changing environment.
• Strong numerical and analytical aptitude and high proficiency in interpreting large data sets.
• Strong ability to grasp complex concepts and understand the “bigger picture”.
• Demonstrated ability to work unsupervised and under pressure.
• Demonstrated communication, collaboration and leadership skills.
• Knowledge of the functions that support supply chain
• 4Ps model (Product; Price; Promotion; Place).
• Knowledge of FMCG / perishables stock handling principles (includes cold chain).
• Experience with using SAP.
• Proficient in analytical tools (Excel, SAP Self Service).
• Experience with JDA Blue Yonder (Advantageous).