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Desktop Support Supervisor — Service Excellence Lead
Resumo da oferta
A leading IT support company in South Africa is seeking a Desktop Support Specialist to manage and guide calls for their support environment. The role requires strong people and telephonic skills, with a focus on customer satisfaction and service level agreements. Ideal candidates will have experience in desktop support, strong administration capabilities, and be able to work in high-pressure environments. The position requires onsite support in Limpopo, with after-hours availability.
Qualificações
- 3 years minimum desktop support experience is required.
- Medical Examination Certificate of fitness is required.
- After-hour and standby availability is required.
Responsabilidades
- Manage and guide calls for the Desktop Support environment.
- Coordinate with vendors to resolve technical problems.
- Ensure service levels are met for all logged calls.
Conhecimentos
Formação académica
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.