Remote Support Technician

First Technology Pty Ltd; Wes-Kaap; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading IT services provider in South Africa is seeking a Snr Tier 2 Remote Support Technician to join their Managed IT Services team. The role involves acting as an escalation point for IT support, resolving incidents, and providing clear documentation. Ideal candidates should have 3-5 years of IT support experience, strong communication skills, and a valid driver's license. They will benefit from exposure to diverse technologies and career growth opportunities within a stable company.

Benefits

Exposure to a variety of technologies

Skills development and certification opportunities

Long-term career growth in a stable company

Qualifications

• 3-5 years IT support experience, preferably in a Managed Service Provider (MSP) environment.
• Strong communication and documentation skills.
• Valid driver's license is required.

Responsibilities

• Act as a Tier 2 escalation point for support.
• Resolve incidents within SLA using a service desk system.
• Produce clear SOPs and work instructions.
• Support users remotely with occasional onsite work.

Skills

MS Windows, Office & MS 365 (snr level)

Desktop & laptop hardware troubleshooting

Active directory (in-prem), Mimecast, antivirus solutions

Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)

Experience with tools such as Atera, Sage, Acronis

Job description

We’re looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.

Key Skills:

• MS Windows, Office & MS 365 (snr level)
• Desktop & laptop hardware troubleshooting
• Active directory (in‑prem), Mimecast, antivirus solutions
• Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN)
• Experience with tools such as Atera, Sage, Acronis

Responsibilities:

• Act as a Tier 2 escalation point
• Resolve incidents within SLA using a service desk system
• Produce clear SOPs and work instructions
• Support users remotely with occasional onsite work

Requirements:

• 3-5 years IT support experience (MSP preferred)
• Strong communication & documentation skills
• Valid driver's license

Why Join COS - Part of the First Technology Group

• Exposure to a wide variety of technologies and industries
• Opportunities for skills development and certification
• Long‑term career growth in a stable company