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Manager: Client Engagement
Capitec Bank Ltd.
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Manager: Client Engagement
Résumé du poste
A leading financial services provider in South Africa is seeking a professional to enhance client engagement through strategic marketing and CRM implementation. The ideal candidate will have a Bachelor's degree in Marketing or Business Management, coupled with at least 5 years of experience in a client-focused role. Key responsibilities include executing client engagement strategies and managing campaigns. If you are passionate about driving client value, apply now.
Qualifications
- 5+ years marketing experience in a large, complex organization is preferred.
- Experience in delivering and executing CRM strategies and systems.
- Leadership in team management is ideal.
Responsabilités
- Execute the Client Engagement strategy.
- Manage client engagement campaigns across the lifecycle.
- Contribute insights towards enhancing engagement strategies.
Connaissances
Formation
- To deliver business and client value, and enhance client engagement though:
- Executing the Client Engagement strategy
- Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
- Contributing subject matter insights towards the improvement of client engagement strategies.
MINIMUM:
- Principles of brand marketing
- Data analysis, client profiling and segmentation
- CRM Systems and technology
- Digital marketing and e-commerce
- Strategic marketing management
- Campaign management
- General business/commerce know how
- People management principles and practices
- Internal and external communication methods and practices
- Stakeholder management principles and practices
IDEAL:
- 5+ years marketing experience in a large, complex and client focussed organisation
- Proven experience in delivering and executing CRM strategies, systems and data
- Previous experience in managing a team
- Bachelor's Degree in Marketing or Business Management
- A relevant post-graduate qualification in Marketing or Business Management
MINIMUM:
- Principles of brand marketing
- Data analysis, client profiling and segmentation
- CRM Systems and technology
- Digital marketing and e-commerce
- Strategic marketing management
- Campaign management
- General business/commerce know how
- People management principles and practices
- Internal and external communication methods and practices
- Stakeholder management principles and practices
IDEAL:
- Capitec environment and products.
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.