Digital Banking Service Specialist

NedBank; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African bank is seeking an 80 Hour Service Consultant in Gauteng to educate clients about digital solutions and assist with cash transactions. The ideal candidate will have customer-facing experience, a clear record, and effective problem-solving skills. This role emphasizes building lasting client relationships and ensuring service excellence while promoting the bank's services. Candidates must be skilled in customer service and demonstrate adaptability in a fast-paced environment.

Benefits

Employee training programs

Career advancement opportunities

Qualifications

• 2 - 3 years customer-facing experience, preferably in a retail branch.
• 1 - 2 years in Client Service, Cash, Technology Savvy, first line problem resolution experience.
• Must have clear ITC and Criminal Record.

Responsibilities

• Educate clients on digital and self-service solutions.
• Assist clients with online applications and digital services.
• Address concerns related to service quality and digital devices.

Skills

Customer service principles

Problem solving skills

Relationship management

Adaptability

Education

Higher Certificate in Banking Services - NQF5

Matric / Grade 12 / National Senior Certificate

Job description

A leading South African bank is seeking an 80 Hour Service Consultant in Gauteng to educate clients about digital solutions and assist with cash transactions. The ideal candidate will have customer-facing experience, a clear record, and effective problem-solving skills. This role emphasizes building lasting client relationships and ensuring service excellence while promoting the bank's services. Candidates must be skilled in customer service and demonstrate adaptability in a fast-paced environment.