Support Customer Care Consultant

Boardroom Appointments; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking a Support Customer Care Consultant in Centurion, South Africa. The successful candidate will provide first level support, handling customer care inquiries and IT incidents efficiently. Candidates should possess a completed degree or diploma in Accounting, strong I.T knowledge, and experience with Dealer Management Solutions. Advanced MS Excel skills and experience in the Automotive industry are advantageous. This role involves troubleshooting and resolving hardware and software issues while maintaining documentation of service requests.

Qualifications

• Completed Degree or Diploma will be an advantage.
• I.T knowledge and experience will be an advantage.
• Advanced MS Excel working knowledge and experience required.
• Experience in working in the Automotive Industry is preferred.
• Software implementation experience is a plus.

Responsibilities

• Provide first level support through taking calls and handling incidents.
• Document and track system requirements and performance issues.
• Accurately log all tickets using the defined tracking software.
• Troubleshoot and resolve customer issues locally and remotely.
• Setup, repair, configure, and troubleshoot hardware and software.

Skills

I.T knowledge

Advanced MS Excel

Dealer Management Solution (DMS) Software

Experience in Automotive Industry

Software implementation experience

Education

Completed Degree or Diploma in Accounting

Job description

About the job Support Customer Care Consultant

Job purpose:

The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

Criteria:

• Completed Degree or Diploma with Accounting will be an advantage
• I.T knowledge and experience will be an advantage
• Advanced MS Excel working knowledge and experience
• Must have Dealer Management Solution (DMS) Software experience
• Experience in working in the Automotive Industry
• Software implementation experience

Customer Care Requirements:

• The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers\' questions specific to products and services
• The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues
• This job family is in the support level category and the focus is on completing tasks or activities supporting the implementation of procedures

IT Helpdesk Requirements:

• Ensure that system requirements and performance issues are accurately documented and tracked by creating service desk ticket(s) as a first point of contact
• Provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives
• Accurately log all tickets using the defined tracking software
• Troubleshooting and problem solving of customer issues (local and remote)
• Hardware and Software: setup, repair, configure and troubleshoot