Store Manager

Yuppiechef; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is looking for a Store Manager to lead their team in providing exceptional customer experiences. The ideal candidate will have at least 5 years of management experience in retail, with a strong focus on sales and team motivation. You will ensure high levels of customer satisfaction while managing store operations and staff. Benefits include a competitive salary, medical aid, and staff discounts.

Benefits

Medical Aid Allowance

Life, Death & Disability Insurances

Retirement Annuity Allowance

Employee Assistance Programme

Staff Discount at all retailers

Paid Annual Leave

Qualifications

• Minimum of 5 years in a store management role, with at least 2 years in a premium brand.
• Knowledge of various POS and stock management systems.
• Comfortable working with different systems and technology.
• Experience in people management.
• Experience in a customer-centric brand.

Responsibilities

• Meeting and exceeding sales goals by training and motivating the team.
• Ensuring high levels of customer satisfaction and understanding customer experience.
• Managing and recruiting staff, merchandising, and stock management.
• Maintaining the positive look and feel of the store.

Skills

Driving exceptional customer experience

Retail management

People management

Product knowledge

Business orientation

Tools

POS systems

Stock management systems

Job description

Who we are and what we're looking for

We're Yuppiechef and see ourselves as helping people find moments of joy at home. We're here to offer outstanding and memorable service while selling products that our customers love using. We sweat the small stuff and work hard at ensuring that our customers get the sort of experience that they want when they walk through our doors. How? Well, we do that through our Omni-channel shopping experience, providing our world-class service to our customers, their customer experience is always at the front of our minds. We're foodies, home lovers, aesthetes and early adopters, and we're passionate learners more than we're experts. We have a loved online store and 25 beautiful physical stores across SA, and we're a proud member of the dynamic Mr Price Group. We are currently building a pipeline of Store Managers for future needs.

Who you are

You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain. You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible. You care about how people feel when they connect with a brand and want to make every interaction world-class.

What your role would be

• Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team.
• Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge.
• Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience.
• Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
• Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
• Oversee all store related processes and continually look at ways to improve them.
• Regular connections with the retail leadership team ensuring key projects and goals are being achieved.

Who you'll be working with

You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with our teams in Headquarters to keep everything in check. Collectively, we will be working to build our presence in the area. Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.

What experience and skills you need for the role

• Minimum of 5 years in a store management role with at least 2 years in a premium brand.
• Knowledge of various POS and stock management systems.
• You must feel comfortable working with different systems and technology.
• Experience in people management.
• Experience in a customer-centric brand.
• Strong business orientation.

Our values

• Integrity - We're the same all the way through.
• Fun - We enjoy the time we spend together and what we do.
• Collaboration - Honouring each other's strengths makes our team stronger.
• Excellence - Continuous Improvement.

Pay and Benefits

We pay competitive, market-related salaries based on skills and experience. Your salary is based on a "Total Cost To Company" model and includes:

• Medical Aid Allowance
• Life, Death & Disability Insurances
• Retirement Annuity Allowance
• Employee Assistance Programme
• Staff Discount at all Yuppiechef & Mr Price Group Retailers
• 17 Days Paid Annual Leave increasing to 20 days with length of service.

Yuppiechef is a member of Mr Price Group Limited, an equal opportunity employer, and is committed to Employment Equity. By applying for this role, you agree with our terms and conditions.