Credit Controller

Fidelity Services Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A financial services company is seeking a Credit Controller in Gauteng, South Africa. The successful candidate will manage credit and collections, ensuring timely payments. Responsibilities include preparing reports, resolving payment issues, and maintaining customer relationships. Applicants should have at least 3 years of relevant experience and proficiency in Excel. This role is critical for maintaining healthy cash flow and reducing bad debt.

Qualifications

• Minimum 3 years' experience in credit control.
• Proficiency in Microsoft Outlook and Excel required.
• Fluent in English.

Responsibilities

• Manage credit and collections processes.
• Build relationships with customers and resolve payment issues.
• Prepare accurate credit control reports.

Skills

Strong communication and negotiation skills

High attention to detail

Problem-solving skills

Ability to work under pressure

Education

Matric Certificate and credit control qualification

Tools

Microsoft Office

Excel

Accounting software (SAP preferred)

Job description

The Credit Controller is responsible for managing the credit and collections processes of the business to ensure timely payments of outstanding invoices, reducing the risk of bad debt, and maintaining healthy cash flow. This role involves building strong relationships with customers, resolving payment issues, and working closely with internal departments to ensure accurate billing and account reconciliation.

Minimum Requirements

• Matric Certificate and preferably a recognized credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation.
• Proficiency in Microsoft Office, especially Outlook and Excel, is essential.
• Clear criminal/ credit record is mandatory - Pre-employment tests will be conducted.
• Must be fluent in English.
• Must have own transport.

Key Performance Areas

• Perform full credit control functions: debt collection, reconciliations, account monitoring, and dispute resolution.
• Prepare and submit accurate credit control reports as required.
• Monitor overdue accounts and proactively follow up via email, phone, or meetings to ensure timely payments and maintain strong client relationships.
• Accurately allocate and reconcile incoming payments in the accounting system.
• Address invoice, statement, and payment queries promptly and professionally.
• Maintain updated client records, contract details, and correspondence for compliance and account management.
• Escalate high-risk accounts to management to mitigate bad debt.
• Collaborate with sales, billing, and customer service teams to streamline invoicing and payments.
• Support month-end closing and respond to audit queries on receivables.
• Ensure adherence to internal credit control policies and procedures.

Key Skills and Competencies

• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Good understanding of accounting principles and credit control practices.
• Proficiency in Microsoft Excel and accounting software (SAP experience will be beneficial).
• Problem-solving skills and a proactive approach to resolving issues.
• Ability to work independently as well as collaboratively within a team environment.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE