Transport jobs in Singapore

We are looking for a Growth Lead to work remotely anywhere in the Philippines for a Singapore-based client of OTA. For this job, we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines.

This is a supply-chain technology company that helps global brands and retailers source smarter and sell better. Operating across APAC, the U.S., and Europe, their mission is to make international sourcing simple, data-driven, and dependable.

They combine an AI-driven procurement platform with managed services to streamline cross-border trade. The platform covers product specifications, supplier vetting, production management, quality control, compliance, and end-to-end logistics giving businesses one clear workflow from idea to inventory. This enables faster launches, cost savings, and consistent quality.

They typically serve DTC brands, retailers, importers, and private-label agencies across categories such as home & living, beauty, fitness, pet, and consumer accessories.

The team is remote-first and globally distributed, with a culture built on:

• Customer obsession and measurable outcomes (focusing on lead time, cost, and quality improvements)
• Integrity and fairness, ensuring transparency and accountability in every partnership
• High ownership with low ego, where team members take initiative, share credit, and act like owners
• One global team, working across time zones with empathy, clarity, and respect
• Speed with standards, moving quickly while maintaining compliance, quality, and safety

As a Growth Lead, you will be responsible for driving customer engagement, optimizing account development, and expanding product adoption.

Your role will focus on managing the end-to-end customer journey from initial lead engagement to strategic account growth by leveraging our tech platform, data-driven insights, and deep category expertise.

You will play a pivotal role in strong customer relationships, tailoring product recommendations, and executing strategic upselling and cross-selling initiatives to maximize customer value.

The Growth Lead will also ensure seamless service delivery and long-term growth partnerships with B2B clients.

This is a mid-level role (5-7 years of relevant experience), ideal for candidates with strong backgrounds in B2B solutions, account growth, customer success, and logistics.

• Manage the full customer journey, covering quotation, merchandising, account
• management, clarifications handling, sampling, bulk orders, cross-selling, and upselling to ensure seamless service delivery.
• Gain a deep understanding of customers business models, market positioning, and target audience to tailor solutions effectively.
• Leverage our tech platform and product database to tailor product recommendations and quotations that align with each customers strategic goals and market trends.
• Provide personalized consultations on product selection, pricing, and merchandising strategies to maximize customer satisfaction and profitability.

• Regularly engage with customers through strategic check-ins, customer visits, and business updates to maintain a pulse on their evolving needs and identify new opportunities.
• Proactively identify and suggest complementary products and emerging market trends that align with customers portfolios, creating upselling and cross-selling pathways.
• Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio.
• Develop customized sourcing strategies to introduce new categories or product lines, thereby expanding our footprint within the customers operations.

• Actively engage with new leads acquired through founder referrals, product-led channels, events, and partnerships to build trust and rapport.
• Develop a strategic approach to onboarding new leads, focusing on their unique needs and ensuring a smooth transition into our ecosystem.
• Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention.

• Utilize data analytics to track customer behavior, order patterns, and sourcing requests, identifying opportunities for improving conversion rates and order values.
• Implement feedback mechanisms to capture customer insights, using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction.
• Stay updated on the latest trends and designs, integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions.
• Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience.

• Act as a liaison between the Growth team and other departments (e.g., Product, Tech) to ensure customer feedback and market insights are integrated into product development and operational processes.
• Enhance sourcing efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment, helping to systemize and standardize sourcing processes on S-cube for efficient account servicing.
• Participate in cross-functional projects aimed at expanding our market presence, such as developing new sourcing categories or refining the self-serve UX for inbound leads.

• 5-7 years relevant experience in growth, account management, or similar customer-facing functions, ideally within the sourcing, procurement, logistics, or e-commerce space.
• Strong understanding of B2B solutions and procurement-related workflows.
• Proven ability to manage the full customer lifecycle from initial quotation to repeat bulk orders.
• Excellent skills in relationship-building, negotiation, upselling, and cross-selling.
• Strong communication skills with the ability to engage both C-level and operational stakeholders.
• Proactive, adaptable, and able to thrive in a fast-paced, growth-driven environment.