OPERATIONS SUPERVISOR

CITILINENS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A laundry services company in Singapore is seeking a qualified Operations Manager to oversee daily laundry operations, ensure quality control, and supervise staff. Key responsibilities include monitoring production schedules, coordinating equipment maintenance, managing inventory, and ensuring compliance with safety standards. The ideal candidate should have strong leadership skills and a focus on customer service.

Responsibilities

• Plan, coordinate, and supervise daily laundry operations.
• Monitor production schedules for timely completion of orders.
• Maintain quality control by inspecting cleaned items.
• Supervise laundry workers and prepare shift schedules.
• Train employees on standard operating procedures and safety guidelines.
• Monitor machine performance and coordinate maintenance schedules.
• Monitor stock levels and coordinate procurement.
• Ensure adherence to safety standards and hygiene regulations.
• Liaise with clients to understand requirements and resolve complaints.

Job description

1. Operations Management

• Plan, coordinate, and supervise daily laundry operations (washing, drying, pressing, folding, and packing).
• Monitor production schedules to ensure timely completion and delivery of orders.
• Ensure proper sorting and handling of different fabric types according to washing instructions.
• Maintain quality control by inspecting cleaned items and ensuring they meet required standards.
• Identify and resolve operational issues promptly to minimize downtime.

2. Staff Supervision & Training

• Supervise laundry workers, machine operators, and other staff members.
• Prepare and manage shift schedules to ensure optimal staffing levels.
• Train employees on standard operating procedures (SOPs), machine handling, and safety guidelines.
• Conduct regular team briefings and performance reviews to ensure high productivity.

3. Equipment & Maintenance

• Monitor machine performance and coordinate preventive maintenance schedules.
• Report equipment breakdowns and work closely with maintenance teams for repairs.
• Ensure proper usage of detergents, chemicals, and other consumables.

4. Inventory & Resource Management

• Monitor stock levels of detergents, chemicals, packaging materials, and uniforms.
• Coordinate procurement with the purchasing team to avoid shortages or overstocking.
• Implement cost-saving initiatives without compromising quality.

5. Compliance & Safety

• Ensure adherence to workplace safety standards and hygiene regulations.
• Conduct safety briefings and enforce use of personal protective equipment (PPE).
• Maintain accurate operational records and reports for management review.

6. Customer Service & Coordination

• Liaise with clients to understand requirements and resolve complaints or special requests.
• Coordinate with logistics for smooth collection and delivery of laundry orders.
• Support management in implementing service improvements to enhance customer satisfaction.