Event Support & Audio Visual (AV) Admin Officer

SMM PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading event management company in Singapore seeks an experienced Event Support & Audio Visual (AV) Admin Officer to manage audio-visual systems and support events. The successful candidate will have at least 3 years' experience in events management, strong knowledge of AV equipment, and excellent communication skills. Responsibilities include setting up equipment, providing technical support, and ensuring client satisfaction during events. Willingness to work longer hours during events is essential.

Qualifications

• Minimum 3 years’ experience in events management.
• Willing to work longer hours and on weekends during events.
• Good knowledge of various AV systems and performance support equipment.

Responsibilities

• Report to the Head Event Executive/Senior Zone Manager.
• Ensure operation and maintenance of AV systems.
• Set up and test audio-visual equipment.
• Collaborate with clients to understand their requirements.
• Manage on-site event staff and vendors.
• Gather feedback to assess the success of events.

Skills

Event management

Audio-Visual systems knowledge

PC skills

Communication

Problem-solving

Education

Diploma/Higher Nitec/Nitec in Event Management, Hospitality, Mass Communication, Marketing or equivalent

Tools

MS Office

GrandMa2 lighting console

Yamaha Audio Consoles

Crestron Control

Job description

The Event Support & Audio Visual (AV) Admin Officer shall report to the Head Event Executive/Senior Zone Manager

The primary responsibilities are:

• Report to the Head Event Executive/Senior Zone Manager.
• Ensure the operations, maintenance, servicing, repairs, and inspection of Audio-Visual and Control Systems to all equipment in TP and any other equipment which are required from time to time.
• Undertake to execute the Monthly and Regular Servicing, Maintenance, Repair, and Inspection of Audio-Visual and Control Systems
• Attend to user’s requests and complaints via established Computerized Management Systems.
• Monitor and ensure that all the faults reported in CMMS and attended to and followed up.
• Ensure the AV Technicians attend to breakdowns & emergency repairs to all the Audio-Visual and Control Systems
• Verify the asset list of Audio-Visual and control systems in every room and update the list accordingly.
• Set up and test audio-visual equipment, including sound systems, projectors, screens, and lighting.
• Troubleshoot and resolve any technical issues during events.
• Ensure the quality and reliability of audio-visual components.
• Track all expenditures and provide financial reports to superiors.
• Collaborate with clients to understand their event requirements and objectives.
• Create detailed event plans, including timelines, budgets, and logistics.
• Assist in set-up, control, operate, attend to feedback, and troubleshooting on all Audio-Visual systems, sound systems, and stage lighting as required for any functions, events, training, etc.
• Provide technical advice and operational support to users for both internal/external events.
• Oversee the setup and breakdown of event spaces.
• Manage on-site event staff and vendors.
• Ensure a smooth flow of activities during the event.
• Address any last-minute changes or emergencies.
• Provide clients with regular updates and ensure their needs and expectations are met.
• Gather feedback from clients and attendees to assess the success of events.
• Identify areas for improvement and implement changes in future events.
• Ensure all equipment are checked regularly and coordinate specialized servicing.
• Any other duties that may be assigned by the SZM and/or SFM.

He/ She shall have the following minimum qualification/ experience requirements:

• Diploma/Higher Nitec/Nitec in Event Management, Hospitality, Mass Communication, Marketing or equivalent.
• Minimum 3 years’ experience in events management.
• Good knowledge of various AV systems and Performance support equipment.
• Good PC skills and fully competent in MS Office Software.
• Willing to work longer hours and on weekends during event execution.
• Preferably with experience in handling lighting console (GrandMa2), audio mixer (Yamaha Audio Consoles) and audio-visual automation controls (Crestron Control)