Retail jobs in Singapore
Business Management Support
HELIUS TECHNOLOGIES PTE. LTD.
Store Manager / Deputy Store Manager
ZHONG ZHENG INTERNATIONAL PTE. LTD.
Retail Jewellery Sales Executive (Mass Hiring!) [Little India | 6 days | $3100 + commission] - LCYL
THE SUPREME HR ADVISORY PTE. LTD.
Retail Assistant - Customer Service & Admin (Part-Time)
WAN SIANG TCM PTE. LTD.
VP / AVP, Regional Sales Advisory Governance & Surveillance Specialist, Consumer Banking Group
DBS
Discover more opportunities than anywhere else. Find more jobs nowMD, Head of Platform, Investment & Insurance, Consumer Banking Technology
300005 Chief Executive's Office_00002555
Retail Associate - Frontline Ambassador (Midnight Shifts)
LOTTE Travel Retail Singapore
Connect with headhunters to apply for similar jobsVice President, Regional Marketing Specialist, Consumer Banking Group
300005 Chief Executive's Office_00002555
Campaign & Retail Strategist – Beauty
MCI Career Services
Key Accounts Manager - modern trade
Affinity Human Venture LLP
Retail Leasing Manager: Grow Revenue & Partnerships
CBRE
R2R Transformation Manager (Retail/FMCG/West)
APAC Michael Page
Shoes & Sports Buyer: Brand Partnerships & Growth
ZALORA Group
E-Commerce Packer at Tampines Retail Park (near Ikea)
PINKCUBE PTE. LTD.
EY-Parthenon Associate Director/ Director - Strategy & Execution, Consumer Products and Retail
Ernst & Young Advisory Services Sdn Bhd
Senior IT Business Analyst, Wealth Management (Onsite)
Overseas Chinese Banking Corporation
Business Analyst (Wealth Management) - Group Operations and Technology
Overseas Chinese Banking Corporation
Business Management Support
Job summary
A financial services firm in Singapore is seeking a Specialist in Futures Client Services. This role supports execution and clearing of futures and options, ensuring customer satisfaction and regulatory compliance. The ideal candidate has a Bachelor's degree, 2-3 years of client-facing experience, and a strong understanding of financial markets, particularly in futures and commodities. Proficiency in CQG and FIS UBIX software will be advantageous. The position offers opportunities for process improvement and collaboration with various stakeholders.
Qualifications
- 2 - 3 years of client-facing experience.
- Experience in solving customer issues.
- Good understanding of trading products, especially futures and commodities.
Responsibilities
- Serve as primary point of contact for customers on account matters.
- Handle clients’ enquiries and feedback via different channels.
- Ensure adherence to business workflows and internal risk policy guidelines.
- Drive internal and customer process improvements.
- Design and implement user/process requirements.
- Liaison with exchanges, brokers and regulators on account matters.
Skills
Education
Tools
SUPTASST, Specialist, Futures Client Services
Global Financial Markets (GFM) plays an integral role within the bank's as a leader in Global Markets businesses. the bank's extends a broad range of capabilities in foreign exchange, rates, credit, structured products money market and securities trading, to a wide client segment consisting of corporations, retail, wealth and financial institutions.
Our DCE desk is a part of GFM supporting execution and clearing of globally listed future and options as well as exchange-cleared OTC products and provides 24-hour access to a wide range of clients that transact through them along facilitating exchange clearing of OTC products. The Client Services group that supports DCE business is part of GFM COO Office, which includes Business Management & Support, Strategic Program Management, Operational Risk and Business Analysis & Planning. This role plays a critical role in servicing DCE customers on account matters.
As part of our Client Services group, you will liaise with the bank’s DCE clients, including but not limited to corporate and professional retail clients.
- Client Desk Support: Serve as primary point of contact for customers on account matters, including analysing client requirements and formulating solutions, addressing their needs and coordinating with supporting units to ensure timely and accurate response.
- Managing Client Communications: Handle clients’ enquiries and feedback via different channels, including emails and phone calls. Assist in preparation and dissemination of customer updates.
- Creation and updating of SOP’s: Ensuring business workflows and controls are adhered to. Proactive identification of gaps and areas of improvements including the application of regulatory and internal risk policy guidelines across end-to-end business activities.
- Projects & Initiatives: Drive internal as well as customer process improvements and automation for better efficiency and customer experience.
- Maintaining Processes & Workflows: Design and implement user/process requirements, including UAT/change coordination.
- Liaison with exchanges, brokers and regulators on account matters.
- Bachelor Degree with 2 - 3 years of client-facing experience with experience in solving customer issues.
- Good understanding of financial markets and trading products especially futures and commodities.
- Good understanding of front-end technology platforms. CQG, FIS UBIX would be a plus.
- Highly organised with the ability to handle multiple projects at a time, while maintaining a sharp attention to detail.
- Self‑starter with a consistent record for cultivating strong working relationships with various stakeholders and personalities.
- Good knowledge in Microsoft Office applications, especially Microsoft Excel.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.