Learning And Development jobs in United States

We are seeking an Operations Assistant to manage data statistics and organization, develop and deliver effective store training programs. This role is crucial in optimizing store operations, enhancing employee performance, and driving business growth in Singapore. The role also involves collaborating with store management to ensure safety and security compliance.

• Theft Prevention: Monitor and investigate suspicious activities, conduct store audits to ensure security measures.
• Security Systems: Oversee installation and maintenance of CCTV and alarms, train staff on security protocols.
• Policy Implementation: Develop and enforce loss prevention policies, conduct employee training.
• Incident Management: Respond to theft, fraud, or security breaches, collaborate with law enforcement.
• Reporting and Analysis: Analyze data for theft trends, prepare security incident reports.
• Inventory Control: Work with inventory teams to reduce shrinkage, ensure inventory accuracy.
• Safety Compliance: Conduct safety inspections, ensure adherence to safety regulations.

• Data Collection: Gather data from POS, inventory systems, and customer feedback.
• Data Analysis: Identify trends, evaluate store performance, and provide actionable insights.
• Reporting: Prepare clear, visually appealing reports for management.
• Data Management: Maintain data integrity, implement governance policies.

• Training Program Development: Design comprehensive training for product knowledge, customer service, sales, and operations tailored to Singapore.
• Training Delivery: Conduct in-store training using various methods for new and existing staff.
• Training Evaluation: Assess training effectiveness and adjust programs accordingly.
• Knowledge Sharing: Share best practices and industry trends, foster continuous learning.

• Diploma in business administration, statistics, data analytics, or related field.
• 1-2 years experience in data analysis, operations, or store training; retail experience preferred.

• Security monitoring and investigation skills.
• Experience with security systems.
• Policy development and enforcement.
• Safety compliance and risk assessment.
• Proficiency in Excel, SQL, Tableau.
• Analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Training development and delivery skills.
• Knowledge of retail operations.
• Fluent in English; additional languages are a plus.

• Based in Singapore.
• Regular travel within Singapore.

MINISO is a Japanese-inspired variety store offering a wide range of products for today’s youth. Since 2013, it has expanded to over 4,200 stores across 80+ countries, including the US, Canada, Australia, Spain, Russia, India, and Mexico. In Singapore, we have nearly 20 stores, collaborating with brands like Coca-Cola, Marvel, Hello Kitty, Sesame Street, and more to bring trending, playful products to young consumers.