Manager, DESA Planning & Delivery (Networks)

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a Manager for DESA Planning & Delivery (Networks) to guide Agile project teams, ensure seamless delivery processes, and manage stakeholder relationships. The ideal candidate will have over 5 years of project management experience, Agile certifications, and expertise in tools such as Jira and Confluence. Join us to shape the digital future, leveraging your skills to lead teams in delivering innovative telecommunications solutions.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 5+ years of combined experience in IT project management and Scrum Master roles preferred.
• Experience managing Agile delivery using tools like Jira, Confluence, and knowledge of DevOps pipelines.
• Strong stakeholder management and vendor coordination experience.

Responsibilities

• Guide Dash squads in the effective adoption and execution of Scrum and Agile best practices.
• Track and report key Agile delivery metrics to foster data-driven improvement.
• Create and manage detailed project schedules and communication plans.

Skills

Agile project management

Stakeholder management

Jira

Confluence

Scrum techniques

Education

Bachelor’s degree in Information Technology, Engineering, or related discipline

Certified Scrum Master (CSM, PSM) or equivalent Agile certification

Tools

Jira

Confluence

Job description

Manager, DESA Planning & Delivery (Networks)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Agile Process Facilitation

• Guide Dash squads in the effective adoption and execution of Scrum and Agile best practices.
• Facilitate Agile ceremonies including Daily Stand-Ups, Sprint Planning, Reviews, and Retrospectives.
• Support backlog grooming and help the team stay aligned with the Definition of Done (DoD).
• Coach team members and remove delivery impediments while escalating unresolved issues appropriately

Delivery Enablement & Performance Monitoring

• Ensure seamless coordination between Product Owners, Developers, QA, DevOps, and external vendors to support sprint goals.
• Track and report key Agile delivery metrics (velocity, throughput, burndown) to foster data-driven improvement.
• Ensure changes, deployments, and releases comply with established change and release governance
• Provide regular updates to IT management on delivery progress, risks, blockers, and squad performance.
• Proactively identify, document, and mitigate delivery risks in coordination with program and business stakeholders.
• Represent the team in governance forums and delivery assurance checkpoints

Tooling, Workflow & Documentation

• Administer and support Agile tooling (e.g., Jira, Confluence) to manage backlogs, sprints, and delivery workflows.
• Maintain documentation of sprint artifacts (plans, demo recordings, retrospectives) in support of audits and internal reviews.
• Coordinate with project managers and auditors during periodic compliance reviews

Project Management

• Define project scope, milestones, deliverables, and success metrics in alignment with business goals.
• Create and manage detailed project schedules, issue logs, risk registers, and communication plans.
• Drive execution of both Agile and hybrid waterfall-Agile project deliveries depending on initiative complexity
• Act as a liaison between Dash squads, business stakeholders, third-party vendors, and infrastructure/DevOps teams to ensure seamless collaboration.
• Coordinate vendor deliverables, track contract milestones, and support procurement processes where required.

Skills for Success:

• Bachelor’s degree in Information Technology, Engineering, or related discipline.
• Certified Scrum Master (CSM, PSM) or equivalent Agile certification
• 5+ years of combined experience in IT project management and Scrum Master roles, preferably in fintech or regulated industries.
• Experience managing Agile delivery using tools like Jira, Confluence, and knowledge of DevOps pipelines.
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.
• Strong stakeholder management and vendor coordination experience

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!