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It jobs in Singapore

Genesys Cloud Specialist/Engineer - PERM - Open

MORGAN MCKINLEY PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
17 days ago
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Assistant Director, Digital Transformation & Business Process Re-engineer

HYPERSCAL SOLUTIONS PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
17 days ago

IT Support Technician - Onsite & Remote (Rotating Shifts)

GMP TECHNOLOGIES (S) PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Data Center Engineer - Asset & Inventory Ops

TALENTSIS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Data Center Engineer (North West / 2 Years Contract)

TALENTSIS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
17 days ago
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Cloud System Engineer | Azure

SCIENTEC CONSULTING PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
17 days ago

Data Center Facility Team Lead

EZSVS SINGAPORE (PTE.) LTD.

Singapore
On-site
SGD 80,000 - 120,000
17 days ago

IT Systems & Network Administrator

National University of Singapore Society

Singapore
On-site
SGD 40,000 - 60,000
17 days ago
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Frontend Engineer (React.js, website, frontend, product-driven company)

DADACONSULTANTS PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
17 days ago

Strategic IT Sourcing Leader

TANGSPAC CONSULTING PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

IT Procurement Officer

TANGSPAC CONSULTING PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Infrastructure IT Project Lead

TALENTSIS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Defence IT Systems & Security Manager

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
17 days ago

VMware & Windows Infrastructure Engineer

GMP TECHNOLOGIES (S) PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

IT Security Manager

TOKIO MARINE LIFE INSURANCE SINGAPORE PTE. LTD.

Singapore
On-site
SGD 100,000 - 150,000
17 days ago

Customer Success - Social Media Specialist

BUTTERFLY EFFECT PTE. LTD.

Singapore
On-site
SGD 30,000 - 45,000
17 days ago

Azure Cloud Engineer - West (Hybrid, Contract)

SCIENTEC CONSULTING PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Airport Reporting / Works Safety Officer

Rockhampton Regional Council

Singapore
On-site
SGD 63,000 - 66,000
17 days ago

Performance & Reward Manager – Variable Pay, Performance and Recognition

ABB

Singapore
Hybrid
SGD 60,000 - 80,000
17 days ago

Assistant Director, Digital Transformation & Business Process Re-engineer

The Salvation Army Singapore

Singapore
On-site
SGD 80,000 - 100,000
17 days ago

Post-Sales IT Monitoring Engineer

THE SUPREME HR ADVISORY PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
17 days ago

Healthcare IT Analyst: Lead System Solutions & Training

ALLIED SEARCH PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Learning & Operation Senior Executive

Excelpoint Systems (India) Pvt Ltd

Singapore
On-site
SGD 60,000 - 80,000
17 days ago

Mover

HYPERSCAL SOLUTIONS PTE. LTD.

Serangoon Garden Circus
On-site
SGD 20,000 - 60,000
17 days ago

Senior Engineer, Cloud Infrastructure - Perm - up to SGD10k

MORGAN MCKINLEY PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
17 days ago

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Genesys Cloud Specialist/Engineer - PERM - Open
MORGAN MCKINLEY PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
Full time
17 days ago

Job summary

A leading recruitment firm in Singapore is seeking a highly motivated Genesys Cloud Specialist/Engineer to manage the Genesys Cloud CX platform. This role requires expertise in configuration, troubleshooting, and system optimization. The ideal candidate should have a Bachelor's degree and at least 5 years of related experience. The position offers a competitive salary and a supportive work environment focused on professional growth.

Benefits

Competitive salary
Collaborative working environment
Professional growth opportunities

Qualifications

  • Minimum 5 years of experience with Genesys Cloud CX.
  • Strong understanding of contact center operations.
  • Ability to work independently in a fast-paced environment.

Responsibilities

  • Configure and maintain the Genesys Cloud CX platform.
  • Design call flows and IVRs based on business needs.
  • Monitor system performance and optimize the environment.

Skills

Genesys Cloud configuration
Troubleshooting skills
Communication skills
Analytical skills

Education

Bachelor's degree in Computer Science

Tools

API integrations
Cloud platforms (AWS, Azure, GCP)
Job description

We are seeking a highly motivated and experienced Genesys Cloud Specialist/Engineer to join our dynamic team. In this role, you will be responsible for the design, implementation, configuration, optimization, and support of our Genesys Cloud CX platform. You will work closely with various stakeholders, including business users, contact center operations, and IT teams, to ensure the Genesys Cloud environment effectively meets business requirements and delivers exceptional customer and agent experiences. The ideal candidate will possess a deep understanding of Genesys Cloud functionalities, best practices, and a strong problem-solving aptitude.

Key Responsibilities
  • Platform Management: Configure, administer, and maintain the Genesys Cloud CX platform, including routing, queues, users, roles, skills, and integrations
  • Solution Design & Implementation: Translate business requirements into technical solutions within Genesys Cloud, designing call flows, IVRs, and other contact center functionalities.
  • Optimization & Performance: Monitor system performance, troubleshoot issues, identify areas for improvement, and implement solutions to optimize the Genesys Cloud environment.
  • Integration: Work with API integrations to connect Genesys Cloud with other enterprise systems (e.g., CRM, WFM, ticketing systems).
  • Troubleshooting & Support: Provide expert-level support for Genesys Cloud-related issues, resolving complex technical problems efficiently.
  • Documentation: Create and maintain comprehensive documentation for Genesys Cloud configurations, processes, and solutions.
  • Collaboration: Collaborate with contact center managers, business analysts, and other IT teams to gather requirements, provide technical guidance, and ensure successful project delivery.
  • Reporting & Analytics: Assist in the development and interpretation of Genesys Cloud reports and dashboards to provide insights into contact center performance.
  • Stay Current: Keep abreast of new Genesys Cloud features, updates, and industry best practices.
  • Training (Optional): Potentially provide training and guidance to end-users and contact center agents on Genesys Cloud functionalities.
Required Skills & Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Proven experience 5 years in implementing, configuring, and supporting Genesys Cloud CX (formerly PureCloud).
  • Strong understanding of contact center operations, principles, and technologies.
  • Proficiency in configuring Genesys Cloud call routing, IVR, queues, skills-based routing, and workforce management.
  • Experience with Genesys Cloud integrations, including APIs (REST), and third-party applications.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.
Preferred Skills & Experience
  • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional, Genesys Cloud Certified Associate).
  • Experience with scripting or programming languages (e.g., JavaScript, Python) for automation or custom integrations.
  • Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics) and their integration with contact center platforms.
  • Knowledge of WFM (Workforce Management) and QM (Quality Management) functionalities within Genesys Cloud.
  • Experience with cloud platforms (e.g., AWS, Azure, GCP).
What We Offer
  • A competitive salary and benefits package.
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.

If you are a highly motivated and skilled project manager looking for a challenging and rewarding opportunity, we encourage you to apply!

Interested candidates may apply through the application system or send to pekoh@morganmckinely.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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