Learning & Operation Senior Executive

Excelpoint Systems (India) Pvt Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider in Singapore is seeking a Learning & Operation Senior Executive to manage various training and operational functions. The ideal candidate will possess strong communication skills, a passion for innovation, and the ability to multi-task effectively. This role involves liaising with trainers, managing course logistics, and overseeing client servicing to ensure optimum customer experience. The position demands a detail-oriented professional who is resourceful and can work collaboratively across departments, driving the success of the organization's educational offerings.

Qualifications

• Knowledge of instructional methodologies and learning evaluation models.
• Strong communicator, builds trusted relationships in learning environments.
• Creative and analytical with a drive for innovation.
• Detail-oriented with excellent critical thinking skills.
• Ability to handle multiple projects in different environments.

Responsibilities

• Liaise with trainers on administrative matters.
• Manage logistics and resource arrangements.
• Process withdrawals and refunds for students.
• Drive cross-functional collaboration for product development.
• Oversee client servicing and manage vendor performance.
• Assist in SSG ATO application and accreditation processes.

Skills

Instructional methodologies knowledge

Communication skills

Multi-tasking

Innovation drive

Planning and organizing

Critical thinking

Resourcefulness

Job description

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Responsibilities

• Liaising with Trainers on admin matters e.g. Course materials printing, consolidating student feedbacks, checking course payment of course fees, uploading the enrolment, assignment and attendance for classes.
• Manage logistics and resource arrangements across the organisation’s products and services. Oversee the implementation of business continuity strategies, policies and guidelines across the organisation.
• Process withdrawal and refund for students in course during the start in course, transfer and deferment and update Student Management System and any other admin duties.
• Manage products and services portfolio by driving cross‑functional collaboration to facilitate development and implementation of products and services portfolio. Establish processes to gather information on effectiveness of the organisation’s products and services portfolio and address client feedback. Recommend enhancement opportunities across the organisation’s products and services portfolio based on business objectives.
• Manage product vendors, assess vendor performance and adherence to service level standards and manage vendor selection processes.
• Overseeing client servicing matters on payment, enquiries, and feedback to achieve optimum customer experience. This will include performing training needs analysis with clients, business presentation of learning materials, balancing client expectations against deliverables, and ensuring protection of intellectual property / copyrights of the Academy.
• Oversee the end‑to‑end management of Academy Operations and inclusive of interfacing with HR, Finance and IT departments pertaining Course and training matters.
• Assist Manager to conduct SSG ATO application process, identify Skills Future Framework (SFw) courses, conduct pre‑requisites and eligibility checks, prepare course proposal for accreditation, submit organisation registration application etc.

Requirements

• Have the knowledge of instructional methodologies progression theory and learning evaluation models and various deliver methods.
• A strong communicator who builds trusted relationships and creates a cooperative and engaging learning environment.
• Works in multiple different environments, including different learning venues and client sites, and handling multiple projects.
• Creative, analytical and aims to drive innovation. He is detail‑oriented and has excellent critical thinking and research skills.
• Resourceful and collaborates effectively with stakeholders across the organisation.
• A passionate self‑starter with strong drive to succeed and deliver results.
• Regularly interacts with digital systems and IT Systems.
• Ability to multi‑task, quick to adapt and able to work in a fast‑pace environment.
• Possess good planning and organising skills.
• Resourceful and able to work independently or in teams.

Seniority level

Director

Employment type

Full‑time

Job function

• Human Resources
• Semiconductor Manufacturing

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