Senior Engineer, Cloud Infrastructure - Perm - up to SGD10k

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading security solutions provider in Singapore is seeking a Senior Engineer for Cloud Infrastructure. The role involves monitoring SLA compliance, managing Day 1 and Day 2 activities, and offering 24/7 on-call support for systems. Candidates should have 3-5 years of experience in Cloud and Infrastructure, with skills in VMware, AWS, and Terraform. This position provides an opportunity to collaborate across teams and develop ITIL-based management practices.

Qualifications

• 3-5 years of relevant experience in Infrastructure and Cloud, focusing on Day 1 and Day 2 activities.
• Proven expertise in tracking and managing SLA performance for service excellence.
• Hands-on experience in cloud environments and working with cloud-based applications.

Responsibilities

• Monitor SLA compliance and manage Day 1 and Day 2 activities.
• Facilitate communication with stakeholders to define and review SLAs.
• Develop and implement ITIL-based service management practices.
• Provide 24/7 on-call support for systems and networks.

Skills

SLA management

Cloud Infrastructure expertise

Issue resolution

Communication with stakeholders

VMware

AWS

Terraform

Software Development

Tools

VMware

AWS

Terraform

Job description

Morgan McKinley is hiring a Senior Engineer, Cloud Infrastructure for our client — a well‑established security solutions provider recognized for delivering secure, reliable, and cutting‑edge systems.

Job Responsibilities:

• Monitor and review SLA compliance, managing Day 1 and Day 2 activities; experienced in tracking and performance management.
• Facilitate communication with internal stakeholders to define, maintain, and review SLAs; act as liaison between teams and clients.
• Develop and implement ITIL‑based service management practices.
• Collaborate with Operations, Infrastructure, Engineering, and Applications teams to meet service level objectives, leveraging VMware, CCNA, AWS, Terraform, and software development skills.
• Provide 24/7 on‑call support for systems and networks, ensuring prompt issue resolution.
• Manage Severity 1 incidents, report to stakeholders, and align with customer expectations.
• Oversee post‑delivery activities, including support contracts, asset inventory, maintenance, and reporting.
• Prepare monthly SLA summaries, maintain documentation, and ensure service efficiency.

Qualifications:

• At least 3‑5 years of relevant experience in Infrastructure and Cloud, with a strong focus on managing Day 1 and Day 2.
• Proven expertise in tracking and managing SLA performance to ensure service excellence.
• Extensive knowledge of IT Infrastructure, including Servers, Operating Systems, Networks, Virtualization (e.g., VMware), Cloud platforms (AWS, Terraform), Storage, and Backup solutions.
• Skilled in working with cloud‑based applications, and hands‑on experience in cloud environments.
• Certifications such as CCNA, AWS, Terraform, and VMware, with additional experience in Application/Software Development being an added advantage.

Interested candidates may apply through the application system or send it to [e-mail]. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No: R1110345