Design jobs in Singapore

JOB DESCRIPTION:

The Head (Business Planning & Execution) will drive strategic and operational transformation across our E-Commerce verticals - Super, Cheers, Unity, Hyper, Finest, Own Brands & Food Services. This role partners closely with the MD (E-Commerce) & Chief Omnichannel COE to design and execute end-to-end initiatives that enhance scalability, improve customer satisfaction, and streamline fulfillment and partner experiences. This is a high-impact leadership role requiring digital maturity, commercial sharpness, and the ability to lead transformation across diverse business models.

KEY RESPONSIBILITIES:

Strategic Planning & Transformation Leadership: -

• Serve as a strategic partner to the MD (E-Commerce) & Chief Omnichannel COE to develop and execute transformation roadmaps aligned with business goals.
• Drive cross-functional alignment on strategic priorities including last-mile, digital fulfillment, customer journey optimization, and platform innovation.
• Lead high-impact transformation programs to modernize operations, optimize cost, and improve agility.

Project Management and Execution:

• Lead end-to-end project management for transformation initiatives, from scoping to delivery and post-implementation review.
• Ensure milestones, budgets, and resource plans are met across multiple complex workstreams.
• Apply agile methodologies to foster speed, transparency, and accountability.

Change Management & Stakeholder Engagement:

• Partner with functional heads across operations, tech, product, supply chain, and finance to ensure buy-in and smooth execution of change initiatives.
• Design and implement change management strategies, training programs, and communications to drive adoption across the organization.
• Provide regular updates to executive leadership on transformation progress, risks, and impact.

Digital Operations, Process Improvement and Technology Enablement: -

• Oversee the redesign and digitalization of key E-Commerce processes with a focus on automation, scalability, and performance uplift.
• Leverage data and operational KPIs to continuously improve cost-efficiency, fulfillment experience, and customer satisfaction.
• Champion the adoption of next-gen systems and platforms (e.g., OMS, WMS, AI-driven forecasting, personalization engines).
• Drive seamless integration across logistics, merchandising, supply chain, and service functions.
• Lead and co-create transformation projects across business lines, including technology enablement, structural change, and new capabilities development.

JOB REQUIREMENTS:

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, or related field (MBA preferred)

RELEVANT KNOWLEDGE AND EXPERIENCE

• 10+ years of relevant experience in E-Commerce, digital transformation, or operations strategy, including at least 3-years in a leadership role
• Proven success in leading large-scale transformation initiatives in an omnichannel or E-Commerce environment
• Strong analytical, project management, and change leadership capabilities
• Excellent communication and stakeholder engagement skills across senior and operational levels
• Experience working in a matrixed or fast-paced, high-growth organization