Head (Business Planning & Execution)

FairPrice Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A retail giant seeks a Head (Business Planning & Execution) to lead strategic initiatives in E-Commerce. The role involves driving transformation, enhancing scalability, and optimizing customer satisfaction across various business models. Candidates should have over 10 years of experience in E-Commerce or digital transformation, with strong leadership and project management skills. A Bachelor’s degree in Business or Engineering is required; an MBA is preferred. This leadership position offers a competitive salary and the opportunity to impact the company's strategic direction significantly.

Qualifications

• 10+ years of relevant experience in E-Commerce, digital transformation, or operations strategy.
• At least 3 years in a leadership role driving large-scale transformation initiatives.
• Strong analytical, project management, and change leadership capabilities.

Responsibilities

• Serve as a strategic partner to develop and execute transformation roadmaps.
• Lead end-to-end project management for transformation initiatives.
• Design and implement change management strategies and training programs.

Skills

Strategic Planning

Project Management

Leadership

Change Management

Communication

Education

Bachelor’s degree in Business, Engineering, or related field

MBA preferred

Job description

JOB DESCRIPTION:

The Head (Business Planning & Execution) will drive strategic and operational transformation across our E-Commerce verticals - Super, Cheers, Unity, Hyper, Finest, Own Brands & Food Services. This role partners closely with the MD (E-Commerce) & Chief Omnichannel COE to design and execute end-to-end initiatives that enhance scalability, improve customer satisfaction, and streamline fulfillment and partner experiences. This is a high-impact leadership role requiring digital maturity, commercial sharpness, and the ability to lead transformation across diverse business models.

KEY RESPONSIBILITIES:

Strategic Planning & Transformation Leadership: -

• Serve as a strategic partner to the MD (E-Commerce) & Chief Omnichannel COE to develop and execute transformation roadmaps aligned with business goals.
• Drive cross-functional alignment on strategic priorities including last-mile, digital fulfillment, customer journey optimization, and platform innovation.
• Lead high-impact transformation programs to modernize operations, optimize cost, and improve agility.

Project Management and Execution:

• Lead end-to-end project management for transformation initiatives, from scoping to delivery and post-implementation review.
• Ensure milestones, budgets, and resource plans are met across multiple complex workstreams.
• Apply agile methodologies to foster speed, transparency, and accountability.

Change Management & Stakeholder Engagement:

• Partner with functional heads across operations, tech, product, supply chain, and finance to ensure buy-in and smooth execution of change initiatives.
• Design and implement change management strategies, training programs, and communications to drive adoption across the organization.
• Provide regular updates to executive leadership on transformation progress, risks, and impact.

Digital Operations, Process Improvement and Technology Enablement: -

• Oversee the redesign and digitalization of key E-Commerce processes with a focus on automation, scalability, and performance uplift.
• Leverage data and operational KPIs to continuously improve cost-efficiency, fulfillment experience, and customer satisfaction.
• Champion the adoption of next-gen systems and platforms (e.g., OMS, WMS, AI-driven forecasting, personalization engines).
• Drive seamless integration across logistics, merchandising, supply chain, and service functions.
• Lead and co-create transformation projects across business lines, including technology enablement, structural change, and new capabilities development.

JOB REQUIREMENTS:

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, or related field (MBA preferred)

RELEVANT KNOWLEDGE AND EXPERIENCE

• 10+ years of relevant experience in E-Commerce, digital transformation, or operations strategy, including at least 3-years in a leadership role
• Proven success in leading large-scale transformation initiatives in an omnichannel or E-Commerce environment
• Strong analytical, project management, and change leadership capabilities
• Excellent communication and stakeholder engagement skills across senior and operational levels
• Experience working in a matrixed or fast-paced, high-growth organization