Clinic Manager/ Patient Service Supervisor (Specialist Clinic)

SBCC CLINIC PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A clinic in Singapore is seeking a coordinator to oversee daily operations and manage patient service associates. Responsibilities include supporting the operations team, training staff, and ensuring quality patient care. The ideal candidate should possess at least 'O' levels, excellent communication skills, and be able to work in a fast-paced environment. Prior healthcare experience is a plus. This role requires commitment to 5.5 workdays and offers an opportunity to develop in a dynamic setting.

Qualifications

• Good interpersonal communication skills.
• Excellent customer-service mindset.
• Able to multi-task and work in a fast-paced environment.

Responsibilities

• Coordinate daily operations of the clinic.
• Assist in implementing goals and procedures.
• Supervise training and development of clinic staff.
• Manage patient service associates.

Skills

Interpersonal communication

Customer service

Multi-tasking

Education

Minimum 'O' levels or equivalent

Job description

Responsibilities

• To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters).
• Assist the Operation Team/ Cluster Manager in the implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic.
• Oversee and supervise the training and development of clinic staff members.
• Plan and coordinate the daily work assignments and operations.
• Manage a group of patient service associates.
• Coordinate daily administrative matters, including the reconciliation of accounts payable and receivables.
• Work in partnership with clinic staff members to ensure the delivery of quality patient care and services.
• Work closely with Clinic Staff, Head Office Operational Support, and other stakeholders.
• Responsible for ensuring that clinic staff receive appropriate induction, orientation, and training so that they possess the appropriate skills and knowledge to carry out their jobs.
• Responsible for communication between staff and head office. The coordinator should ensure the timely dissemination of information, escalation of issues, recommendations, and implementation of solutions to problems.
• Perform reception duties, scheduling of appointments, registration, dispensing of medication, payment collection, and administrative duties relating to patients.
• Involve in administrative functions relating to work areas such as stationery/drug/consumable ordering/stock-taking.
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum 'O' levels or equivalent
• Good interpersonal communication skills
• Excellent customer-service mindset
• Able to multi-task and work in a fast-paced environment
• Prior experience in a healthcare setting would be an advantage.
• Able to commit 5.5 workdays.