Team Lead - Trust Support Services (Vice President)

BOS TRUSTEE LIMITED; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading trust administration company in Singapore is seeking a professional to supervise a team of Trust Support Service specialists. The role requires expertise in trust onboarding and administration, and the ability to manage stakeholder expectations effectively. With a minimum of 10 years of experience, the ideal candidate will possess strong organizational and interpersonal skills. This position offers opportunities for independent work and engagement in complex projects within the firm.

Qualifications

• 10 – 15 years of working experience preferred.
• Familiar with trust onboarding and trust administration processes.
• Able to work independently with minimal supervision.

Responsibilities

• Supervise a team of Trust Support Service specialists.
• Contribute to trust product implementation and design.
• Monitor team members’ KPIs are promptly met.
• Interact and liaise with stakeholders on trust matters.

Skills

Time management

Organizational skills

Communication

Interpersonal skills

Education

Degree

STEP or WMI qualification

Tools

Microsoft Excel

Job description

BOS Trustee Limited is the trust company owned by the Bank of Singapore Limited. Headquartered in Singapore and regulated by MAS. The company provides trust administration services. The incumbent will support the business in onboarding of new business, trust administration and trust related documentation activities. A team player to join and support the trust company in onboarding of new business and administration of trust mandates. Incumbent will supervise a team of Trust Support Service specialists.

Main duties

• Supervise a team of Trust Support Service specialists who assist with preparation of documentation required for certain trust onboarding and trust administration processes.
• Product related matters:
  • Contribute to the implementation and design of the trust product (consideration of regulatory, risk and business (financial/operational/tax) issues).
  • Advise on product related queries for trust onboarding matters.
• Trust administration processes:
  • Distribution / Revocation requests.
  • Bank account opening, processing of the bank account update forms and updating of authorised signatories of bank account(s).
  • Insurance transfers / purchase / surrendering and related processing.
  • Credit facility / Guarantee / Third Party Memorandum of Charge documents processing.
  • Reviewing and approving trust related documentation and checklists as required.
  • Review and approve records updating in trust system.
  • Review and approve payment processing for trust related expenses.
  • Ensure good accurate records/trackers upkeeping of trust information (e.g. trust relevant parties) as well as trusts and/or company activities.
• Responsible for monitoring the team members’ KPIs are promptly met, such as meeting regulatory/tax filing, completion of trust administration documentation within the Service Level standards of the trust company.
• Interact and liaise with private bankers, intermediaries, internal and external stakeholders on trust and/or company matters.
• Provide guidance and mentoring the team members in particular the handling of complex structures.
• Handle and co‑ordinate ad hoc projects as required by business needs. Maintaining relevant spreadsheets to track and record progress as necessary.
• Assist the trust company with filing and records management, archiving, e.g. bank statements, account records, client documentation, seal maintenance, maintenance/review of mailboxes.
• Act in accordance with core values (Lasting Value, Integrity, Forward‑looking, Respect, Responsibility) of the organization, and demonstrate the highest standards of business and personal conduct.

Requirements

• Degree holders.
• STEP or WMI qualification.
• Good time management and organizational skills.
• Familiar with trust onboarding and trust administration processes and documentation, and standard AML policies and requirements.
• 10 – 15 years of working experience preferred.
• Good knowledge of Microsoft office, in particular Microsoft Excel.
• Strong communication and interpersonal skills to manage stakeholders’ expectations and suggest / provide solutions.
• Able to work independently with minimal supervision, with initiative to complete the work independently.
• Able to effectively manage a team of Trust Support Service specialists.
• Team player.
• Currently managing a team, good organizational and interpersonal skills.
• Meticulous and have an eye for detail.
• Act in accordance with core values (Lasting Value, Integrity, Forward‑looking, Respect, Responsibility) of the organization, and demonstrate the highest standards of business and personal conduct.