Customer Service Manager jobs in United States

Job Family: Electrification & Automation

Req ID: 472683

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for individuals who are always searching for creative ways to grow and learn, make a real impact now and in the future. If that sounds like you, you’d be a great addition to our vibrant international team.

As part of the sales team, you will be responsible for after-sales services for Medium Voltage & Low Voltage Switchgears and related systems in Singapore. Your role involves developing and managing go-to-market strategies and sales action plans to meet qualitative and quantitative targets profitably while ensuring high customer satisfaction.

• Drive Market Strategies: Analyze market trends, create targeted sales approaches, maintain accurate sales reports and forecasts, and leverage sales databases to identify new opportunities.
• After-sales Services: Handle technical and commercial inquiries related to retrofits, upgrades, and maintenance of MV and LV Switchgear and related systems.
• Relationship Building: Organize and lead technical sessions, workshops, and product demonstrations with clients and consultants.
• Business Development and Client Retention: Provide excellent after-sales service to existing clients, prospect for new customers, and drive sales growth to meet revenue and profit goals.
• Partner Management: Collaborate with proposal and project teams and vendors to ensure project compliance and reporting.

• Degree or diploma in Electrical Engineering or a related technical field.
• 5–10 years of industry experience in sales with local engineering contractors or switchgear firms.
• Proficiency in MV Switchgear (GIS and AIS) / LV Switchgears and MS-Office; knowledge of SCADA, Transformers, and auxiliary power supplies is a plus.
• Strong teamwork and interpersonal skills; adaptable to fast-paced, deadline-driven environments.

• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs, health insurance for you and your family, and professional accident insurance.
• Growth Opportunities: Continuous learning and development pathways.
• Inclusive Culture: A team environment where you can be yourself.

CV Screening, a session with our recruiter to understand your motivation and learning goals, 1-2 business interviews, and the offer stage.

Join us and #TransformTheEveryday for everyone! We value diversity and are committed to equitable opportunities. Bring your authentic self and help create a better tomorrow with us.