Customer Service Manager jobs in Singapore

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning across more than 260 cities in over 40 countries.

The Senior Manager, Sales is part of the Sales Team responsible for achieving sales targets, increasing revenue, and expanding market share for a portfolio of over 10 serviced residences in Singapore. The role reports to the Cluster Director, Sales.

• Develop and implement sales strategies aligned with the company's growth objectives.
• Maintain existing business accounts and develop new accounts through innovative sales and marketing initiatives.
• Negotiate contracts with major corporate clients.
• Conduct sales presentations to prospective clients.
• Represent Ascott at promotional events and trade shows.
• Coordinate with Revenue Management and Global Sales teams.
• Conduct market analysis and benchmarking.

The ideal candidate should have:

• A Diploma or Degree in Business Administration, Hospitality Management, or related fields.
• Between 3 to 6 years of relevant hospitality industry experience.
• Proficiency in spoken and written English.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong organizational, negotiation, and analytical skills.
• An outgoing personality, positive attitude, and good team spirit.
• Independence and leadership qualities.
• Willingness to learn and develop professionally.

Candidates with more experience may be considered for the Assistant Director, Sales position.

• Flexible benefits with comprehensive medical coverage for self and family.
• Training and development programs.
• Subsidized rates at Ascott serviced residences.
• Participation in staff volunteerism and wellness programs.

At CapitaLand, we promote fair employment practices, recruit based on merit and fit with our values, and are committed to building an inclusive workplace regardless of race, gender, age, religion, or nationality.

Only shortlisted candidates will be notified.

We believe our success depends on our people. We aim to foster growth, recognize talent, and reward achievements.

CapitaLand is one of Asia’s largest real estate groups with a presence in over 260 cities across 40 countries. As we celebrate 25 years of excellence in 2025, we continue to innovate and lead in the industry, emphasizing sustainability and community well-being.