Customer Service Manager jobs in Singapore
Finance Transformation - Banking (Financial Services) Manager/Senior Manager, Business Consulting
Ernst & Young Advisory Services Sdn Bhd
Technology Risk (Financial Services) Manager, Risk Consulting
Ernst & Young Advisory Services Sdn Bhd
Actuarial - Life Insurance (Financial Services), Manager/Senior Manager, Risk Consulting
Ernst & Young Advisory Services Sdn Bhd
Service Delivery Manager, Service Leadership
Singtel Group
Commercial & Distribution Service Manager (FR)
Huawei International Pte. Ltd.
Service Manager (ACMV/HVAC/Mechanical)
Talent Trader Group
Connect with headhunters to apply for similar jobsSenior/ Manager, Service and Operations
National University Polyclinics
Service Specialist (Class 3 license required / Location: Tuas)
Rentokil Initial
Lead Service Designer
STANDARD CHARTERED BANK (SINGAPORE) LIMITED
Executive Assistant (Surgical & Specialised Services)
National University Polyclinics
Service Capability Lead (Network)
Argyll Scott Singapore
Technical Director (Building Services - Data Centres)
REN Global
Service Design Consultant - Office Hours
BGC GROUP PTE. LTD.
Ship Repair Supervisor | Up to $3.8k | Pumps / Gearboxes / Couplings | Marine Engineering | Mar[...]
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Operations & Maintenance Supervisor (Petroleum/Oil and Gas) | Boon Lay | Up to $4k | Training p[...]
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Construction Worker Supervisor
ELLDAMS CONSTRUCTION AND TRANSPORTATION PTE. LTD.
Application Team Leader
DISCO HI-TEC (SINGAPORE) PTE LTD
Guest Services Manager
Job summary
A prominent hotel in Singapore is seeking an experienced Front Office Supervisor to manage daily activities, ensure guest satisfaction, and train reception staff. The ideal candidate has knowledge of Opera Cloud, works well independently, and can handle rotating shifts. This role offers a dynamic work environment with opportunities for growth.
Qualifications
- Familiar with Opera Cloud is an added advantage.
- Able to work independently.
- Able to work rotating shifts & public holidays.
Responsibilities
- Direct, monitor and supervise the day-to-day activities of the Front Office.
- Ensure guests are attended to promptly, courteously, and efficiently.
- Assist in checking in / out of guests.
- Inspect rooms assigned to VIPs before their arrival.
- Monitor room inventory to maximize revenue.
- Train all reception staff including planning and conducting On-Job-Training.
Job Description
- To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
- To ensure guests are attended to with promptness, courtesy and efficiencyand that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
- To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
- To monitor room inventory closely to maximize revenue and occupancy from group allotments.
- To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training
Requirements
- Familiar with Opera Cloud is an added advantage
- Able to work independantly
- Able to work rotating shifts & public holidays
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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