Senior/ Manager, Service and Operations

National University Polyclinics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic leader to spearhead service and operations transformation initiatives. This role involves strategizing and executing programs to enhance service delivery and operational efficiency in the healthcare sector. With a focus on empowering patients towards self-care, you will oversee transformative projects, ensuring effective collaboration across departments. If you are passionate about driving innovations and have a proven track record in healthcare operations, this opportunity is perfect for you to make a significant impact.

Qualifications

• 8+ years of managerial experience in healthcare or operations.
• Strong passion for driving innovations and transformational initiatives.

Responsibilities

• Lead and oversee service transformation workgroups.
• Develop strategic plans for patient activation and empowerment.
• Facilitate collaboration across departments for seamless change management.

Skills

Service Delivery Management

Operations Management

Project Management

Process Improvement

Healthcare Technology

Leadership Skills

Strategic Planning

Stakeholder Engagement

Job description

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Institution: National University Polyclinics

You will lead the Service and Operations Transformation team in strategising, planning and executing new initiatives/programs to enhance service delivery and operational efficiency, whilst aligning to the direction of empowering and activating patients and residents towards self-help and self-care.

The role also encompasses overseeing new transformative projects within NUP, such as new and redeveloped polyclinics spanning from spatial design & service planning, FFE procurement, workflow development & optimisation, testing & commissioning to operationalisation.

In support of NUP care model and national initiatives such as Healthier SG, Age Well SG, Social Prescribing including NUHS' efforts in community outreach and health & social interventions, you will play an active role to drive process improvements, digital adoption, key performance indices and support workforce transformation to continually uplift and upskill our staff to meet the future healthcare demands.

Job Responsibilities

• Lead, drive and oversee workgroups focused on service transformation and new/redeveloped polyclinic developments.
• Develop and implement strategic and tactical plans aimed at enhancing patient activation and empowerment towards self-help and self-care.
• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless change management involving people, process and system.
• Establish workplans/key performance indicators and provide actionable insights for the implementation of continuous improvement projects.
• Oversee progress and track key milestones/deliverables (design, manpower, IT, FFE, set-up/commissioning) leading to the operationalisation of new/redeveloped polyclinics.

Requirements

• Candidates should have minimum 8years of relevant working experience in managerial capacity, preferably in healthcare or operations sector, with a strong passion to drive and catalyze innovations and transformational initiatives.
• Experience in service delivery and operations management, process improvement & optimisation, project management, and healthcare technology.
• Possess strong leadership, strategic planning and people management skills.
• Good communication, interpersonal and stakeholder engagement capability.
• Proven experience in leading service and operations transformational initiatives within a healthcare setting will be an added advantage.