Service Manager (ACMV/HVAC/Mechanical)

Talent Trader Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an experienced operations manager for the Air Conditioning and HVAC sector. The role involves overseeing service operations, leading a team of technicians, and implementing strategies for customer satisfaction. Candidates should have a Diploma in Engineering and at least 3 years of experience in service operations.

Qualifications

• Minimum 3 years of experience in service operations within the ACMV/HVAC industry.
• Experience in managing a team of service technicians.

Responsibilities

• Manage and oversee service operations within the ACMV/HVAC industry.
• Lead a team of service technicians to ensure efficient service delivery.
• Develop and implement service strategies to meet customer satisfaction.

Skills

Leadership

Communication

Customer-focused mindset

Knowledge of ACMV/HVAC systems

Education

Diploma in Engineering or related field

Job description

Responsibilities

• Manage and oversee service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.


• Lead a team of service technicians and support staff to ensure efficient and timely service delivery.


• Develop and implement service strategies to meet customer satisfaction and business objectives.


• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.


• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.


• Handle customer escalations and resolve issues in a timely and satisfactory manner.


• Ensure compliance with health, safety, and environmental regulations and industry standards.


• Provide technical support and guidance to the service team and customers.


• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Requirements

• Diploma in Engineering or related field.


• Minimum 3 years of experience in service operations within the ACMV/HVAC industry.


• Strong knowledge of ACMV/HVAC systems and equipment.


• Experience in managing a team of service technicians.


• Excellent leadership and communication skills.


• Customer-focused mindset and ability to build and maintain relationships.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

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